Customer Service Representative (CSR)
Location: Charlotte, NC
Job Type: fulltime
Company: Micael A Grant - State Farm Agency
Salary: $35000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
The Customer Service Representative (CSR) role is a vital position within the insurance industry, focused on delivering outstanding support and guidance to clients. As a Customer Service Representative (CSR), you will play a key part in fostering strong customer relationships and ensuring that each client receives a remarkable experience tailored to their needs. This full-time opportunity offers a dynamic work environment designed for individuals who are passionate about helping others and want to contribute to a growing, client-focused team. Working as a Customer Service Representative (CSR) provides the chance to engage with customers, address their insurance inquiries, and support their journey through various products and services. This position is ideal for candidates who are motivated, organized, and eager to develop valuable skills within the insurance sector.
By joining our team as a Customer Service Representative (CSR), you will be encouraged to utilize your interpersonal and communication abilities to their fullest potential. You will be responsible for responding to client needs efficiently, building rapport, and helping existing and prospective customers understand their insurance options. As a Customer Service Representative (CSR), you will have the opportunity to work in a collaborative environment, learning from experienced professionals while contributing to the overall success of the agency.
Our agency offers a supportive culture, where professional growth and personal achievement are highly valued. The Customer Service Representative (CSR) position is well-suited for those who thrive in a fast-paced atmosphere and are committed to delivering timely, accurate, and friendly service. If you are looking for a career that offers both stability and the potential for advancement, this role provides an exceptional pathway.
Located in Charlotte, NC, our office provides a welcoming and energetic setting that reflects the city’s vibrant business community. The Customer Service Representative (CSR) position is structured to offer a comprehensive introduction to the insurance industry, with robust training and opportunities for career progression. We value individuals who are proactive, detail-oriented, and eager to contribute to a positive workplace culture.
Customer Service Representative (CSR) - Summary- Serve as a key point of contact for insurance clients, providing assistance and guidance on a variety of insurance products and services
- Deliver prompt and accurate support to clients, ensuring each interaction is handled with professionalism and care
- Support agency growth through exceptional customer service and value-driven communication
- Establish and nurture customer relationships, ensuring regular follow-up and outreach as needed
- Respond to client inquiries regarding insurance products, eligibility, coverage options, policy modifications, transfers, claims, and billing
- Educate clients about available insurance solutions using a consultative, needs-based approach
- Maintain a high standard of work ethic with consistent commitment to achieving team and individual goals
- Collaborate with team members to deliver seamless service and support agency objectives
- Provide timely and comprehensive reports on client activities and progress to agency leadership
- Competitive salary with bonus opportunities
- PTO, including vacation and personal/sick days
- Valuable, hands-on experience in the insurance industry
- Opportunities for career advancement within the agency
- Strong interpersonal and communication skills (written, verbal, and listening)
- People-oriented approach with excellent organizational skills
- Self-motivated and able to work independently and as part of a team
- Detail-oriented with a proactive problem-solving mindset
- Ability to learn and navigate computer systems and software
- Demonstrated pride in delivering accurate and timely work
- Ability to handle multiple tasks efficiently in a dynamic environment
- Must be able to obtain a Property & Casualty insurance license
- Must be able to obtain a Life and Health insurance license
- Commitment to staying current on product changes, licensing requirements, technical developments, and ongoing education
- Energetic professional who thrives in a fast-paced setting
- Motivated self-starter with a passion for helping others
- Dedicated to delivering excellent customer service and building long-term client relationships
- Adaptable and eager to learn within a supportive team environment
- Demonstrates integrity, reliability, and a commitment to personal and team success
- This position is with an independent contractor agent office, not State Farm Insurance Companies directly
- Employment is contingent upon successful completion of all licensing and training requirements
- State Farm agents are independent contractors who hire their own employees; employees are not employees of State Farm
- Enjoy the benefits of working in Charlotte, NC—a city known for its dynamic business landscape and vibrant community
If you are ready to take the next step in your career as a Customer Service Representative (CSR), click the job application button to apply and join our team. We look forward to reviewing your application and guiding you through the next stages of our hiring process.