Customer Service Representative (CSR)
Location: Knoxville, TN
Job Type: fulltime
Company: Farm Bureau Insurance - Northshore Agency
Salary: $16.0 - $18.0 per hour
Category: Customer Service
Job Description Apply Now
We are seeking a motivated and empathetic Customer Service Representative (CSR) to join our dedicated team. As a vital member of our organization, the CSR will play a crucial role in delivering exceptional service experiences, supporting customer loyalty, and fostering strong relationships with clients. This full-time position offers a dynamic environment where your communication skills and problem-solving abilities will be celebrated and further developed.
In this role, the Customer Service Representative (CSR) acts as the initial point of contact for our valued customers, addressing inquiries, resolving concerns, and ensuring every interaction reflects our company's mission to inspire, protect, and restore customer dreams. You will collaborate closely with team members and leadership to execute customer engagement strategies and monitor the effectiveness of customer satisfaction initiatives. Your contributions will have a direct impact on our agency's success and our clients' satisfaction.
As a Customer Service Representative (CSR), you will be expected to demonstrate a deep understanding of customer needs and motivations, using your interpersonal skills to provide timely, accurate, and effective solutions. By leveraging your technological proficiency and analytical abilities, you will help measure the success of our loyalty programs and contribute ideas for continuous improvement. This is an excellent opportunity for individuals who are passionate about customer care and are eager to develop their professional skills in a supportive and growth-oriented environment.
Our organization values inclusivity, integrity, and reliability. We provide a welcoming workplace where all candidates have the opportunity to succeed, regardless of background or experience level. We encourage individuals who are dependable, trustworthy, and eager to make a meaningful difference in the lives of our customers to apply. Join us as a Customer Service Representative (CSR) and become part of a team that genuinely values your dedication and contributions.
Working in our office offers the benefit of being part of a community-focused team with access to resources and support for your professional development. You will have the opportunity to pursue industry certifications, such as obtaining your insurance license, which will enhance your career prospects and open new pathways for advancement within the organization.
If you are ready to take the next step in your career as a Customer Service Representative (CSR), we invite you to apply now by clicking the job application button below. We are excited to learn more about how your skills and passion can help us achieve our commitment to excellence in customer service and relationship management.
Customer Service Representative (CSR) - Summary- Serve as the primary contact for customer inquiries, delivering prompt and courteous responses.
- Support customer loyalty and retention initiatives by fostering positive relationships.
- Collaborate with team members to implement strategies for enhanced customer satisfaction.
- Contribute to agency operations by executing best practices and monitoring their effectiveness.
- Respond to customer inquiries via phone, email, and in-person interactions, ensuring each customer receives outstanding service.
- Assist customers with policy information, claims processes, billing questions, and general service support.
- Work alongside the agency owner to develop and execute customer contact strategies.
- Utilize technology and analytical tools to track customer satisfaction and loyalty program outcomes.
- Identify opportunities to improve customer experiences and suggest actionable solutions.
- Maintain accurate records of customer interactions and follow established protocols for issue resolution.
- Support administrative tasks essential to daily agency operations.
- Competitive salary commensurate with experience and qualifications.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Opportunities for professional development and industry certification.
- Supportive team culture committed to employee growth and success.
- Excellent computer and technology skills, with the ability to quickly learn new software systems.
- Strong interpersonal and communication skills, both written and verbal.
- Demonstrated reliability, trustworthiness, and a strong work ethic.
- Willingness to obtain an insurance license if not already held (support provided for licensing process).
- Commitment to upholding company policies and providing a positive customer experience at all times.
- Passionate about helping others and delivering exceptional service.
- Solutions-oriented thinker who enjoys working in a collaborative environment.
- Adaptable and open to learning new processes and industry practices.
- Detail-oriented with strong organizational skills.
- Seeks long-term growth and advancement opportunities within the company.
- Our agency is committed to creating an inclusive and equitable workplace for all employees.
- We adhere to all Equal Employment Opportunity policies and welcome applications from candidates of diverse backgrounds.
- Legal disclaimers and company policies are observed and strictly upheld in all hiring practices.
- Apply today by clicking the job application button to join our team as a Customer Service Representative (CSR) and help us deliver on our mission to serve and support our customers.