Customer Service Representative (CSR)
Location: HAZELWOOD, MO
Job Type: fulltime
Company: Patrick Jones - State Farm Agency
Salary: $38000.0 - $70000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Summary
The Customer Service Representative (CSR) role is an essential position within the insurance sector, designed to provide outstanding service to clients and support the daily operations of an independent insurance agency. As a CSR, you will be at the forefront of client interactions, helping to foster strong relationships, ensure customer satisfaction, and contribute to the overall growth and success of the agency. This position offers comprehensive training for candidates with the right skill set and a genuine desire to help others, even if you do not have prior insurance experience. The CSR role is ideal for energetic, motivated professionals seeking a dynamic and rewarding career with significant income and advancement potential.
Working as a Customer Service Representative (CSR) provides the opportunity to engage in value-based conversations with clients, educate them on insurance products, and support them throughout the policy lifecycle. With a commitment to high-quality service, you will be instrumental in building trust and loyalty with policyholders. The agency offers a supportive environment, including assistance with obtaining necessary insurance licenses, paid time off, and opportunities for career growth. If you thrive in a fast-paced setting and are dedicated to delivering a remarkable customer experience, this is an excellent opportunity to join a reputable insurance team.
Duties & Responsibilities- Establish and maintain strong customer relationships through effective communication and follow-up.
- Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing questions.
- Utilize a customer-focused, needs-based approach to educate clients on suitable insurance options and products.
- Demonstrate a strong work ethic and commitment to achieving success in daily operations and client service.
- Efficiently manage multiple tasks and prioritize work to meet deadlines and organizational goals.
- Prepare and submit timely and thorough activity reports to agency management as required.
- Remain up to date on product changes, industry developments, licensing requirements, and participate in ongoing training and continuing education.
- Base salary supplemented by bonus opportunities based on performance and achievement of goals.
- Support provided for obtaining required insurance licenses.
- Comprehensive paid time off, including vacation days and personal/sick leave.
- Assistance with retirement planning and related benefits.
- Valuable hands-on experience in the insurance industry, with pathways for professional development and advancement within the agency.
- Positive and collaborative team environment that encourages growth and learning.
- Excellent interpersonal skills for building rapport with customers and colleagues.
- Strong verbal, written, and listening communication abilities.
- Customer-oriented mindset, with a passion for delivering high-quality service.
- Organizational skills and attention to detail to ensure accuracy and timeliness of work.
- Self-motivated and proactive approach to problem-solving and learning new skills.
- Ability to work collaboratively within a team setting and manage multiple responsibilities simultaneously.
- Basic computer proficiency and willingness to learn new systems and tools as needed.
- Demonstrated pride in completing tasks efficiently and accurately.
- Must obtain Property & Casualty insurance license and Life and Health insurance license (support provided if not already licensed).
- Commitment to staying current on industry best practices, licensing, and technical developments through ongoing education.
- Energetic and enthusiastic professional with a genuine interest in helping clients achieve peace of mind through tailored insurance solutions.
- Motivated self-starter who thrives in a fast-paced, client-focused environment.
- Strong communicator with the ability to educate and guide customers through insurance options.
- Team player who values collaboration, continuous improvement, and personal growth.
- Adaptable and resourceful individual who takes pride in achieving both personal and organizational success.
- This Customer Service Representative (CSR) position is offered by an independent insurance agency, not directly by the parent insurance company. Employees are required to complete applicable licensing requirements and training programs as directed by the agency.
- Employees of this agency are not employees of the parent insurance company.
- The agency values diversity and is committed to providing an inclusive work environment.
- Applicants are encouraged to apply by clicking the job application button to take the next step toward a rewarding career in the insurance industry.
If you are ready to build your career as a Customer Service Representative (CSR) and make a positive impact through exceptional service, we invite you to apply today. Join a dedicated team, grow your professional skills, and enjoy the benefits of working in a respected insurance agency. Click the job application button now to get started on your path to a fulfilling career!