Customer Service Representative (CSR)
Location: FAYETTEVILLE, AR
Job Type: fulltime
Company: Brad Scott - State Farm Agency
Salary: $48000.0 - $51000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) Job Description
As a Customer Service Representative (CSR), you will play a pivotal role in supporting the growth and customer satisfaction goals of an established insurance agency. This dynamic position is ideal for professionals who are passionate about delivering high-quality service, building relationships, and contributing to a collaborative team environment. Whether you are new to the insurance industry or bring previous experience, comprehensive training and ongoing support will be provided to ensure your success in the Customer Service Representative (CSR) role.
In this Customer Service Representative (CSR) position, you will be responsible for engaging with clients through value-driven conversations, providing solutions, and ensuring a remarkable customer experience. Your primary focus will be on understanding client needs, educating them on insurance options, and assisting with policy management-related inquiries. This full-time opportunity offers a pathway for career advancement and the chance to gain valuable industry experience with a reputable insurance agency.
Why join as a Customer Service Representative (CSR)? You’ll benefit from a supportive work culture, professional development opportunities, and the satisfaction of knowing your efforts directly impact the well-being of clients. As part of a dedicated team, you’ll be empowered to contribute ideas, improve processes, and grow within the organization. The Customer Service Representative (CSR) position is an excellent starting point for those seeking a rewarding career in customer service and insurance.
Customer Service Representative (CSR) - Summary- Deliver outstanding service to clients by responding to inquiries on insurance products, policy changes, claims, billing, and coverage options
- Support the agency’s growth objectives by fostering strong customer relationships and identifying opportunities to educate clients on insurance solutions
- Work closely with a team of professionals in a fast-paced, goal-oriented environment
- Participate in ongoing training and certification programs to stay current on product changes and industry regulations
- Establish and maintain positive customer relationships by regularly following up and addressing client needs
- Provide prompt, accurate, and friendly customer service—including answering insurance inquiries, clarifying policy details, and assisting with claims and billing questions
- Utilize a needs-based review process to educate clients about a range of insurance products and options
- Demonstrate a strong work ethic and commitment to achieving success on a daily basis
- Collaborate with other team members to ensure seamless customer experiences and to support business growth
- Report timely and thorough activity updates to agency management
- Remain proactive in problem-solving and demonstrate the ability to multi-task effectively
- Keep up to date with licensing requirements, product updates, and continuing education as required by industry standards
- Competitive base salary with commission earning potential
- PTO including vacation and personal/sick days
- Opportunities for professional development and career advancement
- Valuable hands-on experience in the insurance industry
- Bilingual abilities are an asset, but not required
- Strong interpersonal, written, and verbal communication skills
- People-oriented with excellent organizational skills
- Self-motivated and detail-oriented, with a proactive approach to customer service
- Ability to learn and navigate computer functions and software
- Demonstrated pride in accuracy and timeliness of work
- Team player who can effectively multi-task in a dynamic environment
- Property & Casualty license (must be able to obtain as a condition of employment)
- Life and Health license (must be able to obtain as a condition of employment)
- Willingness and ability to keep current on product changes, technical developments, and industry certification requirements
- Energetic and motivated self-starter who thrives in fast-paced environments
- Enjoys helping others and is dedicated to delivering exceptional customer experiences
- Demonstrates a high level of integrity, professionalism, and a commitment to continuous improvement
- Able to adapt to changing priorities and is comfortable working both independently and as part of a team
- This Customer Service Representative (CSR) position is with an independent insurance agency affiliated with a leading national insurance provider
- Employment is contingent upon successful completion of all licensing requirements and training programs
- Employees are hired and managed by independent agency owners, not the national carrier
- Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Ready to take the next step in your career as a Customer Service Representative (CSR)? Click the job application button to submit your resume and start your journey with a dedicated team that values your contribution and supports your growth!