Customer Service Representative
Location: ABILENE, TX
Job Type: fulltime
Company: Kim Austin - State Farm Agency
Salary: $14.0 - $18.0 per hour
Category: Administrative
Job Description Apply Now
The Customer Service Representative role is an integral part of delivering exceptional experiences and building strong relationships with clients and the community. This position combines front office administration with dynamic social media engagement, ensuring every client and visitor receives a welcoming, professional introduction to the agency. As a Customer Service Representative, you will be the first point of contact for all clients, managing inquiries and supporting agency operations with a positive attitude and a passion for helping others.
Working as a Customer Service Representative offers an exciting opportunity to develop valuable skills in both customer interaction and digital outreach. You will receive comprehensive training to prepare you for all responsibilities involved, including obtaining your Property and Casualty insurance license. The agency's supportive environment fosters career growth, and you will gain firsthand experience in the insurance industry, customer service best practices, and social media management.
Located in Abilene, TX, the agency enjoys a vibrant community atmosphere, making it a rewarding place to interact with clients and colleagues. The role is designed for individuals with strong communication skills, an energetic personality, and a true desire to make a difference in people’s lives. If you thrive in a fast-paced setting, enjoy working collaboratively, and are eager to contribute to a team-oriented environment, this Customer Service Representative position is an excellent fit.
Customer Service Representative - Summary- Serve as the primary point of contact for clients, providing prompt, accurate, and courteous service.
- Support the agency’s growth by handling client inquiries and engaging audiences through social media channels.
- Collaborate with team members to ensure high standards of customer satisfaction and operational efficiency.
- Learn about insurance products and services to better serve client needs and assist with problem resolution.
- Provide accurate information about products and services to clients, addressing any questions or concerns with professionalism.
- Manage incoming calls and handle customer complaints, ensuring appropriate and timely solutions are provided.
- Document customer interactions, process accounts, and maintain organized records.
- Follow up on client issues to ensure complete resolution and satisfaction.
- Support agency marketing initiatives by assisting with social media management and online engagement.
- Collaborate with colleagues to create a positive office culture and maintain smooth daily operations.
- Competitive hourly pay structure.
- Bonus and commission opportunities available upon obtaining necessary insurance licensing.
- Valuable on-the-job experience and professional development.
- Opportunities for career advancement and growth within the agency.
- Willingness to obtain a Property and Casualty insurance license as required by agency and state regulations.
- Strong computer skills and familiarity with common office software and social media platforms.
- Excellent phone etiquette, active listening, and strong verbal communication skills.
- Ability to make outbound calls and manage multiple tasks efficiently.
- Patience, empathy, and a customer-focused mindset.
- Organizational skills and attention to detail in documentation and record-keeping.
- Bilingual abilities are a plus but not required.
- Outgoing, positive, and approachable personality who enjoys connecting with new people.
- Motivated to help others and deliver exceptional service at every client interaction.
- Quick learner, adaptable, and able to thrive in a collaborative team environment.
- Comfortable with both customer service and basic marketing tasks, including social media communications.
- Demonstrates strong problem-solving abilities and can advocate effectively for clients when necessary.
- This Customer Service Representative role is with an independent State Farm agent, not with State Farm Insurance Companies directly.
- Employees must complete all required licensing and training as mandated by the agency and state law.
- Employment is contingent upon successful completion of licensing requirements and agency training programs.
- State Farm agents are independent contractors. Staff hired by State Farm agents are not employees of State Farm Insurance Companies.
Take the next step in your career by applying for the Customer Service Representative position today. Join a team that values your enthusiasm, encourages professional growth, and offers the chance to make a meaningful impact. Click the application button to submit your resume and begin your journey with us!