Customer Service Representative
Location: PITTSBURGH, PA
Job Type: fulltime
Company: Mike Newell - State Farm Agency
Salary: $37500.0 - $41000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative - Summary
The Customer Service Representative (CSR) is a vital member of an insurance agency team, responsible for delivering exceptional customer service and building strong relationships with clients. This role focuses on providing support, answering inquiries, and assisting customers with their insurance needs. The CSR acts as a liaison between the agency and its clients, ensuring a positive experience and supporting the agency’s reputation for quality service. The position offers a dynamic environment with opportunities to learn about insurance products and grow professionally.
Duties & Responsibilities- Establish and nurture relationships with customers to ensure long-term satisfaction and loyalty.
- Respond promptly and professionally to customer inquiries regarding insurance products, eligibility, coverage options, policy changes, transfers, claims, and billing questions.
- Educate customers about available insurance options using a needs-based approach, helping them make informed decisions.
- Follow up with customers as needed to address ongoing concerns or to provide updated information.
- Maintain accurate records of customer interactions, policy changes, and other essential documentation.
- Demonstrate a strong work ethic, commitment to daily success, and a customer-first mindset.
- Prepare and submit timely and thorough activity reports to management as required.
- Participate in ongoing training to stay updated on product changes, licensing requirements, and technical developments.
- Collaborate with team members to provide a seamless customer experience and achieve agency goals.
- Competitive salary with potential for monthly bonuses based on performance.
- PTO (Paid Time Off), including vacation and personal/sick leave.
- Retirement plan options to support your long-term financial goals.
- Healthcare reimbursement program available to eligible team members.
- Valuable hands-on experience in a professional insurance office setting.
- Opportunities for career advancement and professional development within the agency.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong organizational skills with attention to detail and the ability to manage multiple tasks effectively.
- Self-motivated with a proactive attitude toward problem-solving and continuous improvement.
- Proven ability to work collaboratively in a team environment and independently as needed.
- Proficiency in learning and utilizing computer functions and office software applications.
- Pride in delivering accurate, timely work and maintaining high standards of customer care.
- Property & Casualty insurance license (must be obtained if not already held).
- Life and Health insurance license (must be obtained if not already held).
- Commitment to ongoing education and remaining current with industry developments, licensing, and product knowledge.
- Energetic professional with a genuine interest in helping others and supporting business growth through customer engagement.
- Motivated self-starter who thrives in a fast-paced, team-oriented environment.
- People-oriented individual who enjoys building relationships and providing solutions.
- Adaptable and eager to learn new skills relevant to the insurance and customer service industries.
- Demonstrates integrity, reliability, and a commitment to personal and professional excellence.
- This Customer Service Representative position is with an independent insurance agency contracted with a major national insurance brand, providing an excellent environment for professional growth and skill development.
- Selected candidates must successfully complete all applicable licensing requirements and agency training programs as part of their employment.
- Employees work directly for the agency, not the parent insurance company, and are hired as part of a local team dedicated to serving their community’s insurance needs.
- The agency embraces an inclusive, diverse work environment and is committed to providing equal employment opportunities for all applicants and employees.
- If you are motivated to succeed and can envision yourself thriving in this Customer Service Representative role, we encourage you to apply today by clicking the job application button and take the next step in your career journey.