Customer Service Representative
Location: GILBERT, AZ
Job Type: fulltime
Company: Chris Bernard - State Farm Agency
Salary: $40000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative Position OverviewThe Customer Service Representative plays a vital role in supporting an insurance agency's mission to deliver exceptional service and build long-lasting client relationships. As a key team member, you will engage with customers to address their inquiries, offer guidance on insurance products, and ensure a seamless experience throughout every interaction. This full-time position offers the opportunity to learn the insurance industry, develop valuable skills, and contribute to a professional, client-focused team environment.
Key Responsibilities- Establish and nurture positive relationships with customers, providing ongoing support and follow-up as needed to ensure satisfaction and retention.
- Deliver prompt, accurate, and courteous service by responding to a variety of inquiries related to insurance products, policy changes, eligibility, coverage options, billing, and claims.
- Utilize a needs-based approach to educate customers about available insurance options, helping them make informed decisions that best suit their needs.
- Maintain a high standard of professionalism and ethics while striving for daily success and achievement of team goals.
- Efficiently process policy changes, transfers, and claim submissions, ensuring all documentation is completed accurately and in a timely manner.
- Provide thorough activity reports and updates to the agent and team as required.
- Stay current with product changes, licensing requirements, technical developments, and continuing education to deliver knowledgeable service.
- Strong interpersonal skills with the ability to build rapport and communicate effectively with diverse clients and team members.
- Excellent written, verbal, and listening communication abilities.
- Detail-oriented and organized, with a proactive approach to problem-solving and task management.
- Motivated self-starter who thrives in a dynamic, fast-paced environment and demonstrates a commitment to outstanding customer service.
- Comfortable with learning and utilizing computer systems and software relevant to insurance operations.
- Ability to work collaboratively within a team, multi-task, and adapt to changing priorities.
- Willingness and ability to obtain a Property & Casualty license and a Life and Health license as required by state regulations.
- Commitment to ongoing professional development and remaining current on industry standards and best practices.
This full-time Customer Service Representative position offers valuable hands-on experience in the insurance field and opportunities for growth and advancement within the agency. Successful team members may pursue increasingly responsible roles as they develop expertise and demonstrate leadership.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.