Customer Service Representative
Location: Austin, TX
Job Type: fulltime
Company: JT Reisdorph - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Are you passionate about providing exceptional customer service and building meaningful relationships? We are seeking a dedicated Customer Service Representative to join our reputable insurance agency team in Austin, TX. In this full-time role, you will play a critical part in ensuring that our clients receive top-tier support and guidance regarding their insurance needs, while enjoying a supportive and collaborative work environment. This position is ideal for individuals who possess strong communication skills, a keen attention to detail, and a genuine desire to assist others with their insurance questions and concerns.
As a Customer Service Representative, you will be responsible for engaging directly with clients, answering inquiries, and providing prompt, accurate, and friendly service. You’ll serve as a knowledgeable resource, educating customers about insurance options and ensuring their experience aligns with the high standards of our agency. If you are motivated to help people, eager to learn, and interested in professional growth, this is an excellent opportunity for you.
Our agency is committed to fostering a positive and dynamic workplace. Working in Austin, TX offers the advantage of being part of a vibrant community known for its welcoming atmosphere and opportunities for both personal and professional development. As a full-time team member, you will receive comprehensive training and support to help you succeed in your role and advance your skills within the insurance industry.
We value individuals who are proactive, detail-oriented, and capable of working collaboratively within a team environment. If you thrive in a role that involves both client interaction and problem-solving, we encourage you to apply today by clicking the job application button and taking the next step toward a rewarding career as a Customer Service Representative.
Customer Service Representative - Summary- Serve as the primary point of contact for clients, providing support and information about insurance services.
- Foster strong client relationships and ensure customer satisfaction through responsive and attentive service.
- Represent the agency’s mission and values by delivering a positive customer experience in every interaction.
- Contribute to a team-oriented culture focused on achieving agency goals and supporting client success.
- Answer incoming calls and warmly greet clients both in-person and over the phone.
- Establish, maintain, and follow up on customer relationships as needed to ensure satisfaction and retention.
- Provide prompt, accurate, and friendly customer service by addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based approach to educate clients about available insurance options and recommend suitable solutions.
- Document and track client interactions, maintaining accurate records in accordance with agency procedures.
- Work closely with other team members to ensure seamless client support and contribute to a collaborative workplace.
- Competitive salary with bonus opportunities based on performance.
- 401(k) matching program to support your long-term financial goals.
- Flexible scheduling to promote work-life balance.
- Paid time off for vacation, personal days, and holidays.
- Professional development assistance to advance your career within the insurance industry.
- Sales experience in roles such as inside sales representative, outside sales, retail sales associate, or telemarketing is preferred, but not required.
- Excellent written, verbal, and listening communication skills.
- Self-motivated with a proactive approach to problem-solving.
- Strong attention to detail and capacity for thorough record-keeping.
- Ability to work effectively in a collaborative team environment.
- Competence in assessing customer needs and conducting effective interviews to determine the best insurance solutions.
- Ability to relate to customers and build rapport through empathy and professionalism.
- Must be able to obtain a Property Casualty license and a Life and Health license prior to start date.
- Enthusiastic about customer service and motivated to succeed in a client-facing role.
- Demonstrates a strong desire to help others and make a positive impact on client experiences.
- Adaptable, detail-oriented, and eager to learn about the insurance industry.
- Comfortable working in a dynamic, fast-paced environment while maintaining a high standard of professionalism.
- Committed to ongoing professional growth and development.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
- We are an Equal Opportunity Employer and encourage all qualified individuals to apply.
If you are ready to make a meaningful difference as a Customer Service Representative, click the job application button now to submit your resume and start your journey with us.