Customer Service Representative
Location: CEDAR PARK, TX
Job Type: fulltime
Company: JT Reisdorph - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Customer Service
Job Description Apply Now
Are you seeking a career where you can make a positive impact every day, build strong relationships, and develop valuable insurance industry skills? As a Customer Service Representative, you will play a pivotal role in delivering exceptional service to clients while supporting the daily operations of an established insurance agency. This position is designed for individuals who thrive in a fast-paced environment and are motivated by growth opportunities and professional development.
As a Customer Service Representative, you will be responsible for engaging with clients, addressing their insurance needs, and ensuring satisfaction through proactive problem-solving and clear communication. This role is ideal for candidates who are personable, detail-oriented, and driven to contribute to a dynamic team. Prior insurance experience is not required; comprehensive training will be provided for the right candidate who demonstrates the necessary skill set and enthusiasm for customer care.
The Customer Service Representative position offers a unique opportunity to join a reputable insurance agency as a valued team member. Working alongside experienced professionals, you will gain insights into the insurance industry, develop strong customer service skills, and contribute to the company’s ongoing success. The agency fosters a culture of continuous learning, professional growth, and dedication to excellence, making this role an excellent fit for those seeking a rewarding and stable career path.
In this role, you will be expected to establish and nurture customer relationships, respond promptly to inquiries, and guide clients through various insurance options. You will utilize a customer-focused approach, employing needs-based conversations to educate clients and provide tailored solutions. Your commitment to accuracy, timeliness, and exceptional service will be essential in ensuring customer satisfaction and supporting business growth.
This position provides a comprehensive benefits package, including 401(k) matching, flexible scheduling, paid time off, and professional development assistance. These benefits are designed to support your well-being and career advancement, and they reflect the agency’s commitment to investing in its employees. You will receive ongoing training, mentorship, and opportunities to advance within the company as you demonstrate your skills and dedication.
If you are a motivated individual who enjoys working collaboratively, values integrity, and is dedicated to delivering outstanding customer experiences, the Customer Service Representative role may be the perfect fit for you. Take the next step in your career by applying today and become a key contributor to a respected insurance agency. Click the application button to begin your journey toward a fulfilling and impactful career.
Customer Service Representative - Summary- Key liaison between clients and the insurance agency, providing support and guidance on insurance products, policy changes, billing, and claims.
- Opportunity to join a reputable insurance agency with a focus on professional development and career advancement.
- Full training provided for candidates without prior insurance experience.
- Establish and maintain positive customer relationships and conduct follow-ups as needed.
- Respond promptly, accurately, and courteously to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing.
- Educate customers about insurance options using a customer-focused, needs-based review process.
- Maintain a strong work ethic and demonstrate total commitment to daily success.
- Provide thorough and timely activity reports to the agent.
- Stay current with product updates, licensing requirements, technical developments, and continuing education.
- Contribute as a reliable and proactive team member in a collaborative environment.
- Competitive compensation package (details provided during interview process).
- 401(k) matching to support your financial future.
- Flexible scheduling options to promote work-life balance.
- Paid time off for rest and personal needs.
- Professional development assistance to support ongoing learning and career growth.
- Property & Casualty license (must be obtained prior to start date).
- Life and Health license (must be obtained prior to start date).
- Strong interpersonal, verbal, and written communication skills.
- Organizational skills and attention to detail.
- Self-motivated and proactive in problem-solving.
- Ability to learn new computer functions and navigate digital tools effectively.
- Demonstrated ability to work well in a team setting and manage multiple tasks.
- Energetic and personable, with a passion for providing outstanding customer service.
- Driven to achieve goals and contribute to a collaborative team environment.
- Willingness to learn and adapt in a dynamic industry.
- Trustworthy and dependable, with a high level of professionalism.
- Detail-oriented and committed to accuracy and timeliness in all tasks.
- This position is with an independent contractor insurance agent, not with the parent insurance company.
- Selected candidates must complete all applicable licensing and training requirements prior to start date.
- Employees of independent contractor agents are not employees of the parent insurance company.
- The agency is committed to creating an inclusive and supportive work environment that values diversity and equal opportunity for all applicants and employees.
If you are ready to take the next step in your professional journey and make a meaningful impact as a Customer Service Representative, we invite you to apply today by clicking the job application button. We look forward to reviewing your application and welcoming you to our team!