Customer Service Representative
Location: CEDAR PARK, TX
Job Type: fulltime
Company: JT Reisdorph - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Customer Service Representative - SummaryAs a Customer Service Representative, you will play a pivotal role in delivering exceptional service to clients and supporting the operational success of the agency. This full-time opportunity offers a welcoming environment where your communication, problem-solving, and interpersonal skills will be highly valued. By serving as the first point of contact for customers, you will actively contribute to a positive experience and foster long-term relationships. With a focus on insurance solutions, the Customer Service Representative position is ideal for individuals who are motivated to enhance the customer journey, demonstrate professionalism, and grow within a reputable agency. Working in Cedar Park, TX, provides a unique opportunity to serve a thriving community while being part of a supportive and collaborative team. If you are passionate about customer care and looking for a fulfilling career path, this role offers a rewarding environment where your contributions make a real difference.
Duties & Responsibilities- Answering incoming phone calls and greeting clients to provide a welcoming and professional first impression.
- Establishing and maintaining strong customer relationships through timely follow-up and proactive outreach.
- Delivering prompt, accurate, and friendly customer service by addressing inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilizing a customer-focused, needs-based review process to educate clients about available insurance options and guide them toward informed decisions.
- Collaborating with team members to support agency goals and ensure seamless service delivery.
- Managing sensitive customer information in accordance with company policies and regulatory requirements.
- Competitive salary structure with the opportunity for bonuses based on performance.
- 401(k) matching program to support your long-term financial goals.
- Flexible scheduling options to promote work-life balance.
- Paid time off for relaxation, personal needs, or family commitments.
- Professional development assistance to help you grow your skills and advance your career within the organization.
- Prior sales experience in roles such as outside sales, inside sales representative, retail sales associate, or telemarketing is preferred but not required.
- Excellent written, verbal, and listening communication skills to interact effectively with diverse customers.
- Demonstrated self-motivation and the ability to take initiative in a dynamic environment.
- Strong attention to detail and organizational skills to manage multiple tasks efficiently.
- Proactive approach to problem-solving and a commitment to finding solutions.
- Ability to work collaboratively within a team setting and contribute to a positive work culture.
- Capability to assess customer needs, conduct effective interviews, and tailor solutions accordingly.
- Strong interpersonal skills to build rapport and relate effectively to customers from all backgrounds.
- Property & Casualty license required (or must be able to obtain prior to start date).
- Life and Health license required (or must be able to obtain prior to start date).
- Genuine passion for delivering exceptional customer service and enhancing the customer experience.
- Adaptable and resilient in a fast-paced, customer-centric environment.
- Driven to achieve goals individually and as part of a team.
- Open to learning and expanding professional knowledge of insurance products and services.
- Committed to ethical conduct and maintaining confidentiality at all times.
- This role provides a meaningful opportunity to support individuals and families with their insurance needs while building valuable professional experience.
- Employment is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must successfully complete applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm.
- Enjoy working in Cedar Park, TX, a vibrant community with access to supportive resources and growth opportunities.
- If you are a motivated individual seeking a fulfilling career as a Customer Service Representative, we encourage you to apply by clicking the job application button to begin your journey with us.