Customer Service Representative
Location: Columbia, SC
Job Type: Temp to Hire
Company: TRC Talent Solutions
Salary: $15.00 - $18.00 Per Hour
Category: Financial Services
Job Description Apply Now
The role of Customer Service Representative (CSR) is vital within organizations that prioritize client satisfaction and efficient support. As a Customer Service Representative, you will serve as the primary point of contact for customers seeking assistance with benefits, claims, billing, and general account inquiries. This position is well-suited for individuals who are organized, adaptive, and possess excellent communication skills, enabling them to navigate a fast-paced environment while maintaining professionalism and accuracy. The Customer Service Representative position is offered as a full-time opportunity in Columbia, SC, providing a dynamic workplace in a region known for its welcoming community and supportive business environment.
As a Customer Service Representative, you will engage with a high volume of customer interactions through phone, email, and chat channels. Your primary responsibility will be to ensure that each customer receives prompt, accurate, and courteous service. You will be expected to uphold company standards for quality and compliance, following established procedures and scripts to ensure consistency and regulatory adherence. The Customer Service Representative role requires a balance of empathy, technical proficiency, and attention to detail, as you address customer needs and document all interactions accurately in company systems.
The ideal candidate for the Customer Service Representative position will demonstrate a strong customer-first mindset, able to remain calm and focused in high-volume or challenging situations. Previous experience in customer service, call centers, healthcare, or insurance is valuable, though not always required, as structured training and ongoing support are provided. The ability to multi-task, navigate multiple computer systems, and communicate clearly are essential qualities that contribute to success in this role. As a Customer Service Representative, you will also be entrusted with sensitive customer information, necessitating strict adherence to HIPAA and company confidentiality guidelines.
Customer Service Representatives are integral to maintaining customer loyalty and enhancing the overall reputation of the organization. By providing accurate information, resolving concerns, and escalating complex issues appropriately, you will help ensure customer satisfaction and operational excellence. The position offers competitive compensation and flexible shift options, making it an attractive opportunity for those seeking stability and career growth in a team-oriented environment.
If you are dependable, possess a keen attention to detail, and are passionate about helping others, the Customer Service Representative position in Columbia, SC, is an excellent opportunity to further your career. Apply now by clicking the job application button to join a respected team where your contributions are valued and your professional development is supported.
Customer Service Representative - Summary- Serve as the primary point of contact for customer inquiries related to benefits, claims, billing, and account updates
- Work collaboratively within a fast-paced, team-oriented call center or office environment
- Uphold the organization's commitment to customer satisfaction, accuracy, and confidentiality
- Handle a high volume of inbound customer calls, emails, and chats professionally and courteously
- Provide accurate information regarding benefits, eligibility, claims status, and billing questions
- Research and resolve customer concerns, delivering a positive customer experience
- Document all customer interactions clearly and accurately in internal systems
- Follow established scripts, workflows, and procedures for consistency and compliance
- Meet or exceed quality, productivity, and attendance standards set by the organization
- Escalate complex or unresolved issues to appropriate teams as necessary
- Protect sensitive customer information in accordance with HIPAA and company guidelines
- Competitive hourly pay commensurate with experience
- Opportunity for stable, full-time employment
- Access to structured training and ongoing team support
- Multiple shift options to suit a variety of schedules
- Work in a positive, team-oriented environment
- High school diploma or equivalent required
- Previous experience in customer service, call center, healthcare, or insurance preferred
- Strong verbal and written communication skills
- Ability to navigate multiple computer systems while on active calls
- Detail-oriented and organized, with effective time management skills
- Dependable, with consistent attendance and punctuality
- Remain calm, professional, and solution-focused in challenging situations
- Reliable and punctual with a strong work ethic
- Customer-focused with a positive, solution-oriented attitude
- Adaptable and able to thrive in a fast-paced environment
- Excellent communicator with strong attention to detail
- Comfortable handling sensitive information and following confidentiality protocols
- Structured training provided to ensure success in the Customer Service Representative role
- Fast-paced and dynamic work environment with opportunities for career advancement
- Supportive team culture promoting professional growth
- Located in Columbia, SC, offering a positive work-life balance
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
If you are ready to take the next step in your career as a Customer Service Representative, click the job application button to apply today!