Customer Service Representative
Location: Columbia, SC
Job Type: Temp to Hire
Company: TRC Talent Solutions
Salary: $15.00 - $18.00 Per Hour
Category: Financial Services
Job Description Apply Now
The role of Customer Service Representative (CSR) is an essential position for organizations that value client relations and efficient support services. As a Customer Service Representative, you will act as a key point of contact between the company and its customers, handling a variety of inquiries related to benefits, claims, billing, and general account management. The position is well-suited for individuals who are adept at clear communication, problem-solving, and who excel in dynamic, fast-paced environments, such as call centers or busy office settings.
In this Customer Service Representative position, you will engage daily with customers via phone calls, emails, and online chat platforms. Your responsibility is not only to answer questions but also to provide accurate, timely information and to resolve concerns with a focus on customer satisfaction. You will often be the first impression customers have of the company, and your professionalism and attention to detail will play a significant role in maintaining strong client relationships.
The Customer Service Representative role requires the ability to handle a high volume of interactions while maintaining accuracy and compliance with company policies, including confidentiality and data protection standards such as HIPAA. You will work closely with other departments to escalate more complex issues, ensuring that every customer receives the support they need. The position offers structured training and the support of a team-oriented environment, making it ideal for those looking to grow their skills in customer service and communication.
Working as a Customer Service Representative provides an excellent opportunity to develop key professional abilities, such as multitasking, active listening, and critical thinking. The role is especially rewarding for individuals who are solution-oriented and thrive on helping others. In addition, the company offers competitive compensation and values diversity, inclusion, and the professional development of all employees. If you are passionate about delivering high-quality service and are eager to be part of a collaborative and supportive team, we encourage you to apply to become a Customer Service Representative.
Customer Service Representative - Summary- Serve as a primary point of contact for customers, addressing a range of inquiries and issues.
- Work in a structured, fast-paced environment with comprehensive training provided.
- Collaborate with team members and cross-functional departments to achieve service excellence.
- Ideal for candidates seeking a stable role with growth potential in customer service.
- Handle a high volume of customer calls, emails, and chat inquiries in a professional manner.
- Provide accurate information regarding benefits, eligibility, claims status, billing, and account updates.
- Research and resolve customer concerns, ensuring a positive customer experience at all times.
- Document all interactions and maintain detailed notes in internal systems.
- Follow established scripts, workflows, and procedures for consistency and compliance.
- Meet or exceed established quality, productivity, and attendance standards.
- Escalate unresolved or complex issues to the appropriate teams or supervisors as necessary.
- Maintain strict confidentiality of sensitive customer information and comply with HIPAA and company guidelines.
- Competitive hourly pay structure.
- Opportunities for advancement based on performance.
- Access to structured training and ongoing support.
- Inclusive workplace culture and commitment to employee development.
- High school diploma or equivalent required.
- Previous experience in customer service, call center, healthcare, or insurance settings preferred.
- Strong verbal and written communication abilities with a customer-first approach.
- Ability to navigate multiple computer systems while communicating with customers.
- Excellent organizational skills and attention to detail.
- Reliable attendance and punctuality record.
- Ability to remain calm and solution-focused in high-pressure or challenging situations.
- Professional, courteous, and customer-oriented demeanor.
- Thrives in fast-paced environments and adapts quickly to change.
- Demonstrates strong problem-solving and active listening skills.
- Dependable and able to manage multiple tasks effectively.
- Eager to learn, receptive to feedback, and committed to ongoing professional growth.
- Position offers a structured and team-oriented work environment.
- Comprehensive training provided to ensure success in the role.
- Excellent opportunity to build a career in customer service with room for advancement.
- If you are seeking a rewarding opportunity as a Customer Service Representative, apply now by clicking the job application button to join a company that values your contributions and supports your professional journey.
- TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.