Customer Service Representative
Location: SALEM, OR
Job Type: fulltime
Company: Teresa Lulay - State Farm Agency
Salary: $31200.0 - $39000.0 per year
Category: Insurance
Job Description Apply Now
The Customer Service Representative (CSR) plays a vital role in supporting insurance operations and ensuring satisfaction for every client served. As a Customer Service Representative, you will be the primary point of contact for customers, addressing their inquiries, managing policy changes, and providing expert guidance on insurance products. By handling a diverse range of customer needs, you will help maintain high standards of service within a respected insurance agency. The role fosters strong relationships with clients, inspiring loyalty and contributing to the agency’s reputation for excellence in customer service. Joining as a Customer Service Representative means becoming a key team member committed to delivering prompt and accurate service while upholding the values of professionalism and care.
As a Customer Service Representative, your primary responsibilities will include answering incoming calls, greeting clients, and establishing lasting customer relationships. You will respond to questions regarding insurance policies, eligibility, coverage, policy changes, claims, and billing. Through a customer-focused and needs-based review process, you will educate clients about a variety of insurance options, helping them make informed decisions. Your expertise and attentive communication will ensure each customer feels valued and supported throughout their experience with the agency.
This full-time opportunity in Salem, OR, is ideal for individuals passionate about customer care and interested in the insurance sector. The Customer Service Representative position is designed for those who thrive in dynamic environments and are proactive in solving problems. You will be encouraged to develop your skills and advance your career, with access to valuable training and growth opportunities within the agency. The supportive team environment empowers you to take initiative in addressing customer needs and collaborating with colleagues to achieve common goals.
In this role, you will utilize your strong communication abilities—both written and verbal—to ensure clear and effective interactions with clients. Attention to detail, self-motivation, and a proactive attitude are essential to managing customer accounts and addressing any concerns with professionalism and efficiency. Strong organizational skills and a genuine interest in helping others will set you up for success as a Customer Service Representative. Obtaining relevant insurance licenses, such as the Property and Casualty license and the Life and Health license, is required for long-term success in this position. If you do not yet hold these licenses, you must be willing and able to obtain them as part of your onboarding and training process.
As a valued member of the team, you will benefit from a competitive salary structure that includes commission and bonus opportunities. The agency offers paid time off for vacation and personal or sick days, supporting a healthy work-life balance. You will gain valuable experience in the insurance industry, with the potential for advancement as you demonstrate your commitment and skills. The Customer Service Representative role is a gateway to building a successful, rewarding career in the insurance field, and you will be equipped with the training and resources needed to excel.
This position is offered by an independent contractor agent affiliated with a leading insurance brand. As such, you will be part of a locally owned and operated office, contributing to the agency’s mission to provide exceptional service within the community. Employment is contingent upon successfully completing any required licensing and training programs. Employees of independent contractor agents are not employees of the parent insurance company but are vital to the agency’s success and growth.
Working in Salem, OR, provides the opportunity to serve a vibrant community and make a meaningful impact on the lives of customers. The agency is committed to fostering an inclusive and supportive workplace, encouraging all qualified applicants to apply. If you are motivated to excel and ready to contribute to a team that values integrity, professionalism, and customer satisfaction, take the next step and apply for the Customer Service Representative position. Click the application button to start your journey toward a rewarding career in insurance customer service.
Customer Service Representative - Summary- Serve as the primary contact for insurance customers, answering inquiries and managing policy requests.
- Foster positive client relationships by delivering prompt and accurate service.
- Educate customers on insurance options through needs-based reviews.
- Support agency goals with professionalism and attention to detail.
- Answer phone calls and greet clients in a professional manner.
- Establish and maintain customer relationships with effective follow-ups.
- Provide timely, accurate, and friendly responses to policyholder inquiries.
- Assist with policy changes, claims, billing clarification, and policy transfers.
- Educate clients on available insurance products and services.
- Use a customer-focused process to assess needs and offer solutions.
- Work collaboratively with team members to achieve agency objectives.
- Competitive salary with commission and bonus opportunities.
- Paid time off, including vacation and personal/sick days.
- Valuable hands-on experience in the insurance industry.
- Potential for growth and advancement within the agency.
- Preferred: Sales experience in retail, telemarketing, or inside/outside sales roles.
- Excellent written, verbal, and listening communication skills.
- Self-motivated with a proactive approach to problem-solving.
- Detail-oriented and organized in managing client information.
- Team player with strong interpersonal skills.
- Ability to assess customer needs and conduct effective interviews.
- Must be able to obtain Property and Casualty, as well as Life and Health insurance licenses.
- Passionate about delivering exceptional customer service.
- Driven to succeed and eager for career growth opportunities.
- Adaptable and comfortable working in a fast-paced environment.
- Possesses strong ethical standards and professionalism.
- Willing to pursue required insurance licensing and training.
- This position is with an independent contractor agent, not the parent insurance company.
- Employment is subject to successful completion of licensing and training programs.
- Employees are not employees of the parent insurance brand.
- The agency is committed to equal employment opportunity and inclusivity in the workplace.
- Apply now by clicking the application button to join a team devoted to service excellence and professional growth.