Customer Service Representative
Location: ALBUQUERQUE, NM
Job Type: parttime
Company: Jesse Leal - State Farm Agency
Salary: $17000.0 - $41000.0 per year
Category: Insurance
Job Description Apply Now
Customer Service Representative - Summary
The Customer Service Representative (CSR) plays a critical role in delivering exceptional support to clients and ensuring a seamless customer experience. As a member of a dynamic insurance agent team, the Customer Service Representative is responsible for managing client inquiries, fostering positive relationships, and educating clients about insurance products and services. This role is essential in maintaining the high-quality standards and customer-focused approach that are hallmarks of a reputable insurance agency. The position is available as a part-time opportunity, providing flexibility for candidates who are motivated to build a career in the insurance sector while developing valuable skills and gaining industry experience.
Working in a reputable insurance agency offers the unique benefit of becoming part of a collaborative and motivated team dedicated to professional growth and customer satisfaction. Successful candidates will be trained to understand and communicate a wide range of insurance products, ensuring comprehensive service for every client interaction.
Duties & Responsibilities- Establish and maintain customer relationships through effective communication and follow-up.
- Respond promptly and accurately to customer inquiries regarding policy availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a needs-based conversation approach to educate clients on insurance product options and recommend suitable solutions.
- Demonstrate a strong work ethic and a daily commitment to delivering exceptional customer service experiences.
- Document interactions and provide comprehensive activity reports to the agent for ongoing client management.
- Collaborate with team members to achieve office goals and ensure a consistent, high-quality service environment.
- Stay informed about product changes, licensing requirements, technical developments, and participate in ongoing training and professional development.
- Competitive base salary with bonus potential, rewarding high performance and achievement of service goals.
- PTO (paid time off), including vacation and personal/sick days, to support work-life balance.
- Opportunities for continuous learning and gaining valuable industry experience through comprehensive training programs.
- Clear pathways for advancement and professional growth within the organization for motivated individuals.
- Outstanding interpersonal and communication skills, including written, verbal, and listening abilities.
- Demonstrated people-oriented approach, organizational skills, and keen attention to detail.
- Self-motivated and proactive in identifying and solving problems to ensure customer satisfaction.
- Ability to learn and navigate computer systems efficiently for client account management.
- Commitment to accuracy and timely completion of tasks.
- Ability to work effectively both independently and within a team environment.
- Strong multitasking abilities to manage multiple client needs simultaneously.
- Willingness to provide regular activity reports and updates to agency leadership.
- Must be able to obtain a Property & Casualty license and a Life & Health insurance license as required by state regulations (support provided for licensing process).
- Ongoing commitment to staying current with industry changes, licensing requirements, and professional development opportunities.
- Energetic, positive, and customer-focused individual with a passion for helping others.
- Adaptable and thrives in a fast-paced, team-oriented environment.
- Motivated self-starter with a drive for personal and professional growth in the insurance field.
- Demonstrates integrity, initiative, and a commitment to upholding the values of the organization.
- Open to learning new skills and pursuing relevant certifications.
- Ready to contribute to a culture of continuous improvement and outstanding customer service.
- This position is with an independent contractor agent affiliated with a leading insurance provider, offering the chance to gain experience in a respected organization.
- All employees must meet applicable licensing requirements and complete required training programs.
- Employees in this role are not direct employees of the insurance company but of the independent agent office.
- Equal Opportunity Employer: Applications are encouraged from candidates of all backgrounds and experience levels.
- Applicants are invited to apply by clicking the job application button to take the next step in joining a dedicated team committed to excellence in customer service.
We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.