Customer Service Representative
Location: ALBUQUERQUE, NM
Job Type: fulltime
Company: Jesse Leal - State Farm Agency
Salary: $30000.0 - $42000.0 per year
Category: Insurance
Job Description Apply Now
Customer Service Representative - Summary
The Customer Service Representative (CSR) plays a vital role in providing exceptional client support and fostering positive relationships with customers. As a key part of an insurance agency team, the Customer Service Representative is responsible for ensuring an outstanding customer experience while promoting the agency’s products and services. This position offers an excellent opportunity for individuals seeking to develop their professional skills and grow within the insurance industry, regardless of prior insurance experience. Comprehensive training is provided for qualified candidates who are driven to succeed and deliver high-quality service.
Working as a Customer Service Representative offers the chance to join a dynamic, supportive environment. Team members benefit from a collaborative culture that values initiative, dedication, and a shared commitment to superior customer care. As part of an agent’s office, individuals are empowered to make a meaningful impact through value-based conversations and by helping customers find the insurance solutions that fit their needs. This role is ideal for motivated individuals who excel in fast-paced settings and are eager for career advancement.
Duties & Responsibilities- Establish and maintain strong customer relationships, ensuring follow-up as necessary to address ongoing needs and inquiries.
- Deliver prompt, accurate, and friendly customer service, including responding to questions about insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing matters.
- Utilize a needs-based approach to review with customers, providing education about available insurance options and assisting them in making informed decisions.
- Demonstrate a strong work ethic and unwavering commitment to delivering successful outcomes for clients every day.
- Collaborate closely with team members and agency leadership to achieve office goals and maintain a positive work environment.
- Prepare and submit thorough, timely activity reports to agency management as required.
- Competitive base salary structure, with opportunities for bonuses based on performance and results.
- Comprehensive paid time off, including vacation and personal or sick days, to support work-life balance.
- On-the-job training and valuable experience in the insurance industry, with ongoing opportunities for professional development.
- Clear pathways for growth and advancement within the agency for high-performing team members.
- Outstanding interpersonal skills, with the ability to build rapport and trust with clients from diverse backgrounds.
- Exceptional communication skills, both written and verbal, with active listening abilities.
- Organizational proficiency, attention to detail, and the capacity to manage multiple tasks effectively in a team-oriented environment.
- Demonstrated self-motivation, proactive problem-solving skills, and a results-driven approach to daily responsibilities.
- Dedication to delivering superior customer service and maintaining high standards of accuracy and timeliness in all tasks.
- Basic computer literacy, with the ability to learn and utilize agency systems and software functions efficiently.
- Willingness and ability to obtain required insurance licenses, including Property & Casualty and Life & Health, as a condition of employment.
- Commitment to staying current with product updates, licensing requirements, technical advancements, and ongoing education within the industry.
- Energetic, personable, and people-oriented, with a genuine interest in helping others and contributing to team success.
- Adaptable and able to thrive in a fast-paced, changing environment while maintaining a positive attitude.
- Highly organized, detail-focused, and capable of balancing multiple priorities effectively.
- Willing to learn new concepts and skills, embracing training and development opportunities provided by the agency.
- Motivated by goal achievement and driven by the opportunity to make a difference in the lives of customers.
- This position is offered through an independent contractor agent’s office and is not direct employment with the parent insurance company.
- Selected candidates must successfully complete all applicable licensing and training requirements as mandated by the agency and relevant regulatory bodies.
- Employees in this role are not employees of the insurance company, but of the independent agency owner.
- We are an Equal Opportunity Employer and welcome applications from individuals of all backgrounds, experiences, and abilities.
- Take the next step toward a fulfilling career in customer service and insurance by clicking the application button and submitting your resume today. We look forward to considering you for this exciting opportunity!