Customer Service Representative
Location: AUSTIN, TX
Job Type: fulltime
Company: Taylor Green - State Farm Agency
Salary: $40000.0 - $70000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative
As a Customer Service Representative (CSR), you play a critical role in delivering outstanding support and building strong relationships with clients. In this position, you will interact directly with customers, addressing their questions, concerns, and needs regarding insurance products and services. The Customer Service Representative position is designed for driven, proactive individuals who are passionate about providing exceptional experiences and contributing to the ongoing success of the team. This full-time opportunity offers a chance to join a dynamic work environment where professional growth and development are encouraged.
Joining a respected State Farm Agent’s office, you will be the first point of contact for customers, helping guide them through processes such as policy inquiries, claims, policy changes, and billing questions. The Customer Service Representative position does not require prior insurance experience—comprehensive training is provided for individuals who display the right mindset and competencies. This role is ideal for those who enjoy solving problems, communicating clearly, and working collaboratively in a supportive team setting. If you are seeking to build your career in customer service and insurance, this is an excellent opportunity to gain valuable industry knowledge and expand your professional horizons.
Working as a Customer Service Representative offers the chance to make a direct impact on customer satisfaction and the overall success of the agency. The office culture values integrity, hard work, and a commitment to excellence. You will be empowered to take initiative, manage multiple tasks, and consistently strive for high-quality results. As you grow in your role, there are opportunities for advancement and the development of new skills, positioning you for long-term success in the insurance and customer service fields.
The position is based in a supportive and welcoming area, making it a great place to work and build your career. As a Customer Service Representative, you will benefit from a structured compensation plan and a comprehensive benefits package that rewards your dedication and hard work. The company is committed to fostering an inclusive workplace where every team member has the chance to thrive and contribute meaningfully to the team’s objectives.
Customer Service Representative - Summary- Deliver excellent customer service for insurance clients
- Engage in value-based conversations to drive business growth
- Support the agency’s mission by building lasting client relationships
- Receive comprehensive training for all job responsibilities
- Establish and nurture relationships with customers through regular follow-up
- Respond promptly and accurately to customer inquiries regarding insurance availability, coverages, eligibility, policy changes, transfers, claims, and billing
- Educate clients on insurance options using a needs-based review process
- Maintain a high standard of professionalism and work ethic
- Demonstrate commitment to daily success and customer satisfaction
- Provide thorough and timely activity reports to the agent
- Stay current with product changes, licensing requirements, and technical developments
- Collaborate effectively within a team environment
- Handle multiple tasks efficiently while maintaining attention to detail
- Competitive base salary with uncapped commission potential
- Paid time off, including vacation and sick leave
- Health insurance coverage
- Life insurance available after six months of employment
- Opportunities for advancement and professional development
- Valuable experience in the insurance industry
- Excellent communication skills (verbal, written, and listening)
- Strong interpersonal abilities and customer-focused mindset
- Organizational and multitasking skills
- Ability to learn and use computer systems effectively
- Detail-oriented and proactive in problem-solving
- Commitment to providing outstanding customer service
- Ability to work collaboratively within a team setting
- Self-motivated with pride in accurate, timely work
- Property & Casualty license (or ability to obtain)
- Life and Health license (or ability to obtain)
- Selected candidates must remain current on licensing, continuing education, and product changes
- Bilingual skills are preferred but not required
- Enthusiastic, energetic, and motivated to succeed
- Enjoys working in a fast-paced, dynamic environment
- Demonstrates a strong work ethic and commitment to the team
- Passionate about helping clients and contributing to business growth
- Adaptable and eager to learn new skills
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies
- Employees of State Farm agents must successfully complete all licensing requirements and training programs
- State Farm agents are independent contractors who hire their own employees
- Employees of State Farm agents are not employees of State Farm
- We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels
If you are ready to take the next step in your career as a Customer Service Representative, we invite you to apply today by clicking the application button. Start your journey toward a rewarding and impactful role in the insurance industry.