Customer Service Representative
Location: Battle Ground, WA
Job Type: fulltime
Company: LeAnn Dodge - State Farm Agency
Salary: $38000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
The Customer Service Representative (CSR) plays a pivotal role in supporting the success and growth of the LeAnn Dodge State Farm Agency. As an established insurance agency, the team is expanding to further improve customer engagement and satisfaction. The Customer Service Representative is a key point of contact for clients, ensuring that every interaction is positive and effective. This position offers the opportunity to build strong relationships with customers and serve as a knowledgeable guide through their insurance needs.
As a Customer Service Representative, you will be responsible for delivering outstanding service, answering inquiries, and helping clients understand their policy options. This role is ideal for individuals who thrive in fast-paced environments, enjoy connecting with people, and are committed to continuous learning and personal development. The agency’s culture values professionalism, a growth mindset, and a supportive team atmosphere, making it an excellent environment for career progression.
With the increasing demand for quality insurance services, the Customer Service Representative position is vital to maintaining high standards of client care. The role involves addressing a wide range of customer needs, from policy changes and billing clarification to claims submissions and eligibility questions. You will utilize your communication skills and attention to detail to ensure clients receive accurate information and prompt resolutions to their concerns. The agency offers a comprehensive benefits package and opportunities for professional growth, making this a rewarding career path for motivated candidates.
Located in Battle Ground, WA, this agency takes pride in serving the local community and making a positive impact. Working here means joining a team dedicated to excellence in customer service and supporting each other’s development. If you are passionate about helping others and eager to contribute to a team-oriented environment, consider applying for this Customer Service Representative position today.
Customer Service Representative - Summary- Serve as the primary point of contact for clients, addressing inquiries and providing information about insurance products and services.
- Contribute to a supportive and professional work environment focused on delivering customer satisfaction and loyalty.
- Engage in ongoing learning and development to improve service quality and knowledge of insurance solutions.
- Answer incoming calls and greet clients in a professional and friendly manner.
- Establish, maintain, and enhance customer relationships through regular follow-ups and proactive communication.
- Deliver prompt, accurate, and courteous customer service by responding to inquiries about insurance availability, eligibility, policy coverages, policy changes, transfers, claim submissions, and billing questions.
- Conduct needs-based reviews to educate customers about available insurance options and help them make informed decisions.
- Work collaboratively with the team to contribute to agency goals and uphold high standards of service.
- Competitive base compensation with the potential for bonus based on performance.
- PTO, including vacation and sick days.
- Comprehensive medical, dental, and vision insurance coverage.
- 401K retirement plan with employer match.
- Opportunity to be part of an experienced team with a culture of support, coaching, and continuous growth.
- Potential for professional development and advancement into other roles within the agency.
- Prior sales or customer service experience is preferred (including inside or outside sales, retail, or telemarketing roles).
- Excellent written, verbal, and listening communication skills.
- Self-motivated and able to work independently while contributing to a team environment.
- Strong attention to detail and a proactive approach to problem-solving.
- Ability to assess customer needs, conduct effective interviews, and build rapport with clients.
- Property & Casualty license highly preferred; must be able to obtain if not already held.
- Life and Health license highly preferred; must be able to obtain if not already held.
- Demonstrates a passion for customer service and commitment to helping others.
- Possesses a high level of professionalism, reliability, and integrity.
- Shows adaptability and a willingness to learn new skills and processes.
- Enjoys working as part of a collaborative team and contributing to a positive workplace culture.
- Brings a growth mindset and eagerness to advance within the organization.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
- Located in Battle Ground, WA, the agency is known for its community involvement and commitment to excellent customer care.
- Candidates must be legally authorized to work in the United States and will be subject to any applicable background checks and licensing requirements.
If you are ready to take the next step in your career as a Customer Service Representative, click the application button to apply today and join a dedicated team focused on making a difference through exceptional service.