Customer Service Representative
Location: Carlsbad, CA
Job Type: Contract
Company: IDR
Category: Sales
Job Description Apply Now
The Customer Service Representative plays a crucial role in delivering exceptional support and service to clients and internal stakeholders. As part of a dynamic team, the Customer Service Representative is responsible for managing customer inquiries, supporting sales operations, and facilitating seamless communication between departments. This full-time position is ideal for individuals passionate about customer satisfaction and adept at navigating fast-paced environments. The role is integral to the success of the organization, ensuring clients have positive experiences and that internal processes remain efficient and customer-focused.
As a Customer Service Representative, you will utilize your extensive background in customer sales support and leadership within call center environments to deliver top-tier service. The position requires collaboration with supply chain teams, especially within consumer packaged goods (CPG), eCommerce, pharmaceutical, beauty, and wellness sectors. Your expertise in both B2B and B2C business models will enhance your ability to anticipate and fulfill the needs of a diverse client base, contributing to the organization’s growth and industry leadership.
This opportunity offers a competitive compensation package, comprehensive benefits, and the chance to join a reputable organization with a proven track record of success. The company values a close-knit, team-oriented culture, providing employees with the resources and support needed to thrive. By joining as a Customer Service Representative, you will have access to professional development, a dedicated engagement manager, and participation in an Employee Stock Ownership Program, further supporting your career advancement.
Located in Carlsbad, CA, this role benefits from being part of a vibrant business community known for its innovative spirit. Employees enjoy a collaborative atmosphere where contributions are valued, and strong performance is recognized. If you are eager to leverage your customer service skills and grow your career with an industry leader, we encourage you to apply by clicking the job application button below.
Customer Service Representative - Summary- Serve as a critical point of contact for clients, providing support and guidance throughout the customer journey.
- Collaborate with internal teams to ensure customer needs are met efficiently and effectively.
- Maintain high standards of professionalism and responsiveness in all customer interactions.
- Support sales processes and contribute to the achievement of departmental and organizational goals.
- Manage day-to-day customer interactions, addressing inquiries, resolving issues, and ensuring satisfaction.
- Coordinate with internal departments, including supply chain and sales, to fulfill client requests.
- Lead and mentor team members in a call center or customer service environment as needed.
- Facilitate communication between clients and company stakeholders to optimize service delivery.
- Utilize experience in CPG, eCommerce, pharmaceutical, beauty, and wellness sectors to provide tailored solutions.
- Implement best practices for B2B and B2C customer engagement.
- Assist with accounts receivable processes as part of overall customer service duties.
- Competitive compensation package designed to attract and retain top talent.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Employee Stock Ownership Program providing additional investment in your future.
- Opportunities for advancement within a leading organization.
- Supportive, team-oriented work culture that values collaboration and professional growth.
- Recognition as a ClearlyRated Best of Staffing® Client and Talent Award winner for 12 years.
- Minimum 5 years of experience in customer sales support.
- At least 2 years of leadership experience in a customer service or call center environment.
- Proven background working with CPG in supply chain, eCommerce, pharmaceutical, beauty, or wellness industries.
- Strong familiarity with B2B and B2C business models.
- Excellent interpersonal, communication, and problem-solving skills.
- Ability to work effectively in a fast-paced, team-oriented setting.
- Highly motivated, customer-focused professional with a passion for service excellence.
- Demonstrated leadership abilities in team settings, particularly in call center or customer service environments.
- Experienced in supporting clients across various industries, especially CPG and eCommerce.
- Adaptable, detail-oriented, and skilled at managing multiple priorities simultaneously.
- Strong collaborator who thrives in a team environment and values open communication.
- Access to professional development and a dedicated engagement manager committed to your success.
- Opportunity to join a respected organization with over 20 years of industry experience.
- Work in a welcoming, inclusive environment that encourages diversity and growth.
- Apply now to take the next step in your customer service career and make a meaningful impact within a leading company.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready for a rewarding career as a Customer Service Representative, click the job application button to apply and join a company recognized for its commitment to excellence and employee growth.