Customer Service Representative
Location: RIVERDALE, GA
Job Type: fulltime
Company: Celiann Ojeda de Young - State Farm Agency
Salary: $30000.0 - $40000.0 per year
Category: Customer Service
Job Description Apply Now
Are you looking to build a rewarding career in the insurance industry? We are seeking a dedicated Customer Service Representative to join our dynamic insurance agency team. As a Customer Service Representative, you will be at the forefront of providing exceptional support and service to our valued customers, helping them manage their everyday insurance needs with professionalism and care. This opportunity is ideal for individuals who are passionate about customer service, enjoy working in a fast-paced environment, and are eager to learn and grow within the insurance sector. Our agency is committed to nurturing talent, making this a great starting point for those who aspire to advance into licensed positions and take on greater responsibilities over time.
As a Customer Service Representative, you will play an integral part in supporting customers through a variety of channels, including phone, email, and in-person interactions. Your ability to handle inquiries, process policy changes, and assist with claims will be crucial in ensuring our customers receive the best possible service. You'll also have the chance to contribute directly to the agency's success by identifying customer needs and recommending appropriate coverage options, as well as supporting sales goals through proactive outreach and cross-selling activities. Joining our team means becoming part of an energetic, positive, and collaborative office environment where your contributions are valued and your professional development is a priority.
We pride ourselves on offering a supportive workplace that encourages growth and advancement. With a comprehensive training program, ongoing professional development, and clear pathways for career progression, you'll have the resources you need to achieve your goals. Our agency also offers a competitive compensation package, including hourly pay, monthly bonus opportunities, and a range of benefits designed to support your well-being and work-life balance. If you're motivated by the idea of helping others, achieving goals, and building a long-term career, this Customer Service Representative position could be the perfect fit for you.
Customer Service Representative - Summary- Opportunity to launch and grow your career in the insurance industry as a Customer Service Representative
- Be a key point of contact for customer inquiries, policy management, and claims assistance
- Contribute to agency goals and customer satisfaction through professional service and proactive support
- Gain valuable skills and experience with clear advancement pathways
- Work in a positive, team-oriented office environment
- Provide friendly, professional service to customers via phone, email, and in-office interactions
- Process policy changes, address billing questions, and handle general service requests accurately
- Assist customers through claims processes with clarity, compassion, and attention to detail
- Identify customer needs and recommend appropriate insurance coverage options
- Support agency sales goals through cross-selling, upselling, and proactive customer outreach
- Maintain accurate records in accordance with agency and industry procedures
- Collaborate with team members to foster a positive and energetic office environment
- Competitive hourly pay structure with monthly performance-based bonus opportunities
- Incentive programs for meeting individual and team goals
- Career advancement pathways into licensed insurance positions
- Comprehensive professional development and ongoing skill-building
- Paid time off to support work-life balance
- Signing bonus provided to qualifying candidates
- Comprehensive benefits including dental and vision insurance
- Ability to obtain required insurance licenses (Property & Casualty required; Life & Health a plus)
- Bilingual skills in English and Spanish are a plus
- Strong communication and customer service abilities
- Comfortable learning new systems and adapting to a fast-paced environment
- Motivated by achieving goals, personal growth, and earning potential
- Reliable, organized, and able to work effectively as part of a team
- Prior customer service experience is helpful but not required
- Passionate about delivering high-quality customer service
- Eager to build a long-term career in the insurance industry
- Adaptable, quick learner, and open to ongoing professional development
- Enjoys working collaboratively in a team-focused environment
- Committed to supporting agency goals and contributing to customer satisfaction
- This Customer Service Representative position offers the chance to gain hands-on industry experience and access advancement opportunities within a supportive agency setting
- We are committed to fostering an inclusive and welcoming workplace for all employees
- Join our team and take the next step in your career by applying for the Customer Service Representative role today. Click the application button to get started and become part of a team that values your ambition and dedication
We are proud to be an Equal Opportunity Employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.