Customer Service Representative
Location: HOPKINS, MN
Job Type: fulltime
Company: Jim Lindahl - State Farm Agency
Salary: $50000.0 - $90000.0 per year
Category: Insurance
Job Description Apply Now
The Customer Service Representative (CSR) is a critical member of our team, responsible for building and maintaining strong relationships with clients while ensuring that every customer interaction reflects the highest standards of service and professionalism. As a Customer Service Representative, you will be instrumental in providing support, guidance, and problem-solving for clients’ needs, helping to drive the continued growth and reputation of our agency. This role is ideal for individuals who are enthusiastic about delivering excellent service, possess strong communication skills, and are eager to develop their careers in the insurance and financial services industry.
The Customer Service Representative position is designed for those who thrive in a fast-paced, collaborative environment that values integrity, reliability, and a customer-first mentality. You will have the chance to work alongside a dedicated team, where your contributions directly impact client satisfaction and loyalty. This full-time opportunity offers a comprehensive range of benefits, professional growth, and a supportive atmosphere that encourages both personal and career development.
As a Customer Service Representative, you will interact with clients via phone, email, and in-person, addressing inquiries related to insurance policies, claims, billing, and coverage options. You will play a vital role in educating customers about their coverage, assisting them with policy changes, and ensuring they understand their options. By delivering prompt, accurate, and courteous service, you will help foster lasting relationships and contribute to the agency’s high standards of client support.
In addition to your customer service duties, you will help identify client needs through a consultative approach, guiding them to suitable insurance products and solutions. Your proactive engagement and attention to detail will ensure that clients’ portfolios remain up-to-date and that their experiences with the agency are seamless and positive. You will also be responsible for keeping accurate records, following up with clients as needed, and working collaboratively with team members to meet performance goals.
The Customer Service Representative role is supported by a competitive compensation package, including base salary, commission, and performance bonuses. Employees enjoy a comprehensive benefits program and access to professional development resources. The positive and energetic team culture is enhanced by regular team-building activities, recognition programs, and a safe and supportive work environment.
If you are passionate about helping others, possess a strong work ethic, and are motivated to build a rewarding career, we invite you to apply for the Customer Service Representative position. Click the application button to take the next step toward joining a team that values your commitment, rewards your initiative, and invests in your future success.
Customer Service Representative - Summary- Serve as the primary point of contact for client inquiries and service needs
- Build and maintain strong, trust-based relationships with clients
- Educate clients on insurance products, policy updates, and coverage options
- Support agency growth through high-quality customer interactions
- Collaborate with team members in a supportive, inclusive environment
- Respond promptly and professionally to phone calls, emails, and messages from current and prospective clients
- Provide comprehensive information regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing
- Initiate and maintain follow-ups with clients to ensure ongoing satisfaction and policy compliance
- Utilize a needs-based approach to recommend insurance solutions tailored to individual clients
- Maintain accurate records of client interactions and transactions in compliance with agency and regulatory standards
- Foster a positive experience for every client through attentive, solution-oriented service
- Contribute to a positive team culture through active participation in meetings and collaborative projects
- Demonstrate a strong commitment to achieving personal and team goals
- Competitive base salary with opportunities for commission and performance bonuses
- 401(k) plan with company match
- PTO including vacation and personal/sick days
- Disability and life insurance benefits
- Support for professional licensing and continuing education
- Growth potential and clear pathways for career advancement
- Mentoring, business development training, and valuable hands-on experience
- Office perks such as complimentary snacks and beverages, branded gear, and regular team events
- Excellent written, verbal, and listening communication skills
- Strong organizational skills and attention to detail
- Proactive approach to problem-solving and ability to multi-task
- Comfortable working in a collaborative, team-oriented setting
- Sales and service background preferred
- Property/Casualty insurance license (or ability to obtain, with reimbursement available)
- Life/Health license preferred but not required at the start
- Motivated to provide exceptional service and support to clients
- Adaptable, resourceful, and committed to ongoing professional growth
- Demonstrates a positive attitude and enjoys contributing to a team environment
- Values integrity, reliability, and a strong work ethic
- Interested in a long-term career in customer service or the insurance industry
- Office environment promotes a safe, fun, and energetic atmosphere
- Team members enjoy regular opportunities for social engagement and recognition
- Comprehensive onboarding and ongoing training provided
- Encourages applicants from all backgrounds in line with Equal Employment Opportunity (EEO) guidelines
- If you are ready to take the next step in your career as a Customer Service Representative, apply now by clicking the job application button.