Customer Service Representative
Location: TORRANCE, CA
Job Type: parttime
Company: Brenda L Hidalgo Leyva - State Farm Agency
Salary: $17000.0 - $25000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative - Summary
As a Customer Service Representative, you play a vital role in supporting an established insurance agency’s mission to deliver exceptional client experiences. This position is ideal for those who are passionate about helping others, thrive in dynamic environments, and are eager to contribute to the growth and success of a reputable insurance agency. The role offers valuable training for candidates without prior insurance experience, ensuring a supportive onboarding process and continuous professional development. This opportunity is designed for individuals seeking a rewarding career with growth potential, competitive compensation, and meaningful advancement opportunities. Working as a Customer Service Representative, you will engage with clients through proactive and value-based conversations, ensuring their needs are met with professionalism and care. If you are a driven and energetic professional, this role can be the perfect next step in your career journey in the financial services and insurance industry.
Duties & Responsibilities- Establish and nurture customer relationships, following up as needed to ensure satisfaction and retention.
- Deliver prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, policy coverages, policy changes, transfers, claims submissions, and billing clarifications.
- Utilize a customer-focused, needs-based approach to educate clients about insurance options and help them make informed decisions.
- Maintain a strong work ethic and demonstrate commitment to daily success and professional standards.
- Provide timely and thorough activity reports to the agent, ensuring transparency and effective communication within the team.
- Stay current with product changes, licensing requirements, technical advancements, and continuing education relevant to the insurance industry.
- Competitive base hourly pay, with additional commission opportunities based on performance.
- Paid time off, including vacation and personal/sick days, supporting work-life balance.
- Access to life insurance and a retirement plan as part of a comprehensive benefits package.
- Flexible work schedule designed to accommodate various needs and commitments.
- Opportunities for career growth and advancement within the agency, including access to valuable training and professional development.
- Experience working in a supportive and collaborative team environment that values your contribution.
- Excellent interpersonal and communication skills, including written, verbal, and listening abilities.
- Strong organizational skills and ability to multi-task effectively in a fast-paced environment.
- Detail-oriented and proactive in problem-solving, with a demonstrated commitment to accuracy and timely work completion.
- Self-motivated with a positive attitude and a passion for delivering outstanding customer service.
- Comfortable learning and utilizing new computer systems and technology to support daily operations.
- Ability to work collaboratively within a team, fostering a positive and inclusive work culture.
- Willingness to pursue and obtain a Property & Casualty license within 30 days of hire, as required by the insurance industry.
- Commitment to ongoing learning and professional development, including staying up-to-date on industry changes and participating in required training.
- Energetic and driven professional who is eager to learn and grow within the insurance and financial services field.
- Motivated self-starter who thrives under pressure and enjoys working in a customer-centric environment.
- People-oriented individual who takes pride in making a positive difference in customers’ lives.
- Team player who values integrity, accountability, and a strong work ethic.
- Adaptable and resourceful, able to handle multiple priorities while maintaining high standards of customer care.
- This position is with an independent contractor agent in the insurance sector. Employees are hired and managed exclusively by the agent, not by the parent insurance company.
- All employment offers are contingent on successfully completing applicable licensing requirements and training programs.
- We are an Equal Opportunity Employer and strongly encourage applicants from all backgrounds and experience levels to apply.
- To take the next step in your career as a Customer Service Representative, click the job application button and submit your resume for consideration.