Customer Service Representative
Location: Media, PA
Job Type: fulltime
Company: Ed Hanway State Farm Agent
Salary: $40000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
Customer Service Representative positions are in high demand across the insurance and financial services industry, making this role both an ideal entry point and a dynamic long-term career path. As a Customer Service Representative, you serve as the essential link between clients and the agency, helping individuals and families access the insurance products and support they need for peace of mind and financial security. This role offers the opportunity to join a respected insurance agency team and develop valuable skills in client relations, insurance policy management, and problem-solving.
In this position, you will directly interact with customers, helping them navigate their insurance options, answering questions about policies, and assisting with any service requests or claims. You will become a trusted resource for clients who rely on your expertise and professionalism, ensuring their experience is seamless and positive. Your efforts will contribute to building long-term client relationships and brand loyalty, while also supporting the agency's growth and reputation for outstanding customer care.
Customer Service Representative roles often require strong communication skills, a client-focused mindset, and the ability to adapt to a fast-paced environment. If you enjoy collaborating with others, are detail-oriented, and have a passion for helping people, this position could be the perfect fit for you. As a valued part of the agency team, you will be supported with training, opportunities for professional advancement, and meaningful work that truly makes a difference in people's lives.
Working as a Customer Service Representative in Media, PA offers the chance to be part of a vibrant community while developing a rewarding career in the insurance industry. Apply now to join a dedicated team and take the next step in your professional journey.
Customer Service Representative - SummaryThe Customer Service Representative is responsible for providing excellent customer service to clients, supporting insurance policy administration, and ensuring positive client experiences. This role involves direct communication with customers via phone, email, and in person to address inquiries, policy changes, and claims. The Customer Service Representative plays a vital role in client retention and agency success by building trust and delivering accurate, timely information.
Duties & Responsibilities- Establish and maintain customer relationships through proactive communication and follow-up.
- Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance products, policy eligibility, coverage details, policy changes, transfers, claims submissions, and billing questions.
- Educate customers about available insurance options using a needs-based review process tailored to each client's situation.
- Assist in processing policy applications and supporting documentation as required by the agency and relevant regulations.
- Identify opportunities to recommend additional products or services that align with customer needs and agency offerings.
- Collaborate with team members to ensure seamless service delivery and customer satisfaction.
- Maintain accurate records of customer interactions and service activities in accordance with agency policies and compliance standards.
- Support agency sales goals by providing information and assistance to prospective and existing clients.
- Participate in ongoing training and professional development as required by the agency and state licensing bodies.
- Competitive base salary with the potential for commission and performance-based bonuses.
- Paid time off, including vacation and personal/sick days.
- Valuable hands-on experience in the insurance industry and client relations.
- Growth potential and opportunities for advancement within the agency.
- Previous sales experience (inside sales, outside sales, retail sales associate, or telemarketing) preferred.
- Outstanding written, verbal, and listening communication skills.
- Self-motivated with a proactive approach to problem solving.
- Detail-oriented and organized, with the ability to multitask effectively.
- Strong ability to work collaboratively within a team environment.
- Excellent interpersonal skills, with the ability to assess and respond to customer needs effectively.
- Willingness and ability to obtain a Property & Casualty insurance license.
- Willingness and ability to obtain a Life & Health insurance license.
- Passionate about delivering exceptional customer service and building lasting client relationships.
- Adaptable, eager to learn, and dedicated to continuous professional growth.
- Thrives in a fast-paced environment and enjoys working collaboratively to achieve team goals.
- Values integrity, accountability, and a customer-first approach in every interaction.
- This position is with an independent contractor agent for a major insurance brand, not with the insurance company itself.
- Employment is contingent upon meeting all applicable licensing and training requirements.
- Agency employees are not employees of the parent insurance company.
- Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
If you are motivated to succeed and believe you have the skills and drive to thrive as a Customer Service Representative, we encourage you to apply now by clicking the job application button. Take the next step to grow your career and make a positive impact within the insurance industry.