Customer Service Representative
Location: Suwanee, CA
Job Type: Contract To Hire
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
Join a dynamic, industry-leading organization as a Customer Service Representative (CSR), where you will play a pivotal role in ensuring customer satisfaction and supporting a variety of product and service inquiries. As a Customer Service Representative, you will be part of a collaborative and supportive team environment, working closely with colleagues to deliver outstanding customer care and technical support. This position offers the unique opportunity to grow your career while developing skills that are highly valued across many industries.
The Customer Service Representative position is a contract to hire opportunity, providing the potential for long-term career growth. In this role, you will interact directly with customers via phone calls, chat sessions, and emails, addressing their inquiries and resolving issues efficiently. Your ability to coordinate with other departments and escalate complex issues to higher-tier support will ensure that customers receive timely and accurate solutions. This position requires a high degree of professionalism, excellent communication abilities, and a strong aptitude for troubleshooting technical problems.
Located in Suwanee, GA, this role offers the benefit of working in a thriving community known for its supportive business environment and convenient access to key amenities. Employees enjoy a close-knit, team-oriented culture that fosters collaboration and personal development. Joining this organization means becoming part of a company with over 25 years of proven experience, recognized for its commitment to excellence and employee success.
As a Customer Service Representative, you will utilize cutting-edge computer systems to monitor customer interactions, troubleshoot issues, and track product readiness and status. Your experience in a call center or customer service environment will be highly valued, and your technical aptitude will be essential in addressing both technical and non-technical customer concerns. The organization is committed to providing comprehensive training and support to help you succeed in your role and advance your career.
Competitive compensation is offered, along with a comprehensive benefits package that includes medical, vision, dental, and life insurance coverage. Additional perks include access to an Employee Stock Ownership Program and the support of a dedicated Engagement Manager focused on your professional development. The company is proud to have been recognized as a ClearlyRated Best of Staffing® Client and Talent Award winner for eleven consecutive years, reflecting its ongoing dedication to creating a positive work environment.
If you are passionate about delivering high-quality customer service and are eager to contribute to a leading organization, apply now to take the next step in your career as a Customer Service Representative. Click the job application button to submit your application and join a team that values your skills and dedication.
Customer Service Representative - Summary- Serve as a primary point of contact for customer inquiries related to products and services
- Coordinate with internal departments to address customer needs and escalate complex issues as necessary
- Utilize company systems to gather information, monitor calls, troubleshoot issues, and check product status
- Work in a supportive, team-oriented environment with opportunities for growth
- Receive and handle inbound customer inquiries via phone, chat, and email channels
- Investigate and resolve a range of technical and non-technical issues
- Coordinate activities with other departments to ensure customer needs are met
- Escalate calls to tier 2 support when necessary for complex issues
- Utilize computer systems for troubleshooting, tracking, and monitoring customer interactions
- Maintain a high level of professionalism and clear communication in all customer interactions
- Manage a high volume of inbound calls (60+ per day) efficiently and effectively
- Competitive compensation package
- Comprehensive benefits including medical, dental, vision, and life insurance
- Employee Stock Ownership Program
- Access to a dedicated Engagement Manager for career development
- Opportunity to work with an award-winning, industry-leading organization
- Minimum of 1 year of professional experience in a call center or customer service role
- At least 1 year of experience with troubleshooting, technical support, or help desk responsibilities
- Demonstrated ability to handle customer requests via multiple communication channels (phone, chat, email)
- Experience managing a high volume of inbound calls daily
- Excellent communication skills and strong sense of professionalism
- High technical aptitude and troubleshooting experience
- Customer-focused and solutions-oriented
- Strong multitasking abilities and attention to detail
- Able to thrive in a fast-paced, team-oriented environment
- Willingness to learn and adapt to new systems and processes
- Excellent interpersonal and problem-solving skills
- Company has over 25 years of industry experience and a proven track record of employee success
- Recognized as a ClearlyRated Best of Staffing® Client and Talent Award winner for 11 years running
- Employees benefit from a supportive culture and opportunities for career advancement
- Position is contract to hire, with the potential for long-term employment
- Located in Suwanee, GA, offering a positive local work environment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
Take the next step in your professional journey as a Customer Service Representative. Click the job application button and apply today to join a team dedicated to your success!