Customer Service Representative
Location: SALISBURY, MD
Job Type: fulltime
Company: Tom Prunty - State Farm Agency
Salary: $30000.0 - $40000.0 per year
Category: Customer Service
Job Description Apply Now
The Customer Service Representative (CSR) role is a critical position within the insurance industry, offering an excellent opportunity to make a significant impact by delivering exceptional support to both new and existing clients. As a Customer Service Representative at a respected insurance agency, you will serve as the primary point of contact for policyholders, providing guidance, responding to inquiries, and ensuring a positive experience at every stage of the customer journey. This role is ideal for individuals who are passionate about building relationships, enjoy solving problems, and are committed to maintaining high standards of professionalism and service.
In this Customer Service Representative position, you will be entrusted with a broad range of responsibilities, from answering incoming calls and greeting clients to managing essential administrative tasks. By establishing strong customer relationships and following up on client needs, you will play a pivotal role in supporting the agency’s mission to deliver outstanding insurance solutions. The focus on customer retention and satisfaction makes this position integral to the agency’s continued success and growth.
Working as a Customer Service Representative, you will use a customer-focused, needs-based review process to educate policyholders about their insurance options. This proactive approach helps ensure clients are well-informed about coverage, eligibility, policy changes, and other key aspects of their insurance plans. Your expertise and attentive service will contribute to building lasting trust and loyalty among clients, which is essential in a competitive insurance market.
This position offers a dynamic work environment where each day brings new opportunities to assist clients and collaborate with your team. The Customer Service Representative role provides a pathway for professional development, valuable industry experience, and the chance to advance within the agency. By joining the team, you will not only support customers but also contribute to the growth and reputation of the agency as a whole.
The agency values individuals who are dedicated, detail-oriented, and self-motivated. Success in this role requires excellent communication skills—both verbal and written—as well as the ability to assess customer needs and provide tailored solutions. If you have prior experience in sales or customer service, or if you have worked as an inside sales representative, retail sales associate, or in telemarketing, you will find your background to be highly beneficial in this position. Additionally, obtaining or possessing relevant insurance licenses, such as Property & Casualty and Life & Health, is essential for long-term success and compliance in this role.
Employee benefits for the Customer Service Representative position include a competitive base salary, bonus and commission opportunities, paid time off, a SIMPLE IRA retirement plan, group life insurance, and avenues for career growth. These benefits reflect the agency’s commitment to supporting and rewarding its employees. The agency also fosters a collaborative team environment, encouraging knowledge sharing and professional growth for every member of the staff.
The agency is located in Salisbury, MD, providing employees with the benefit of working in a vibrant community known for its friendly atmosphere and diverse opportunities. Joining this team means becoming part of a respected organization that values integrity, customer care, and ongoing professional development.
If you are motivated to excel as a Customer Service Representative and are ready to contribute to a dynamic team, we encourage you to apply today by clicking the job application button. This is your chance to embark on a rewarding career in the insurance industry, where your skills and dedication will make a meaningful difference.
Customer Service Representative - Summary- Serve as the first point of contact for clients and policyholders
- Deliver exceptional customer service and support
- Educate clients about insurance options and policy details
- Contribute to customer retention and satisfaction efforts
- Work collaboratively within a professional insurance agency environment
- Answer phones and greet clients in a friendly, professional manner
- Establish and maintain customer relationships
- Follow up with clients as needed to ensure satisfaction and address inquiries
- Provide prompt, accurate, and friendly service regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing
- Utilize a needs-based review process to help customers understand insurance options
- Support agency operations through effective communication and administrative assistance
- Base salary with additional bonus and commission opportunities
- PTO (18 days for personal use)
- SIMPLE IRA retirement plan
- Group life insurance coverage
- Valuable on-the-job experience and training
- Potential for career advancement within the agency
- Sales experience preferred (inside/outside sales, retail, telemarketing)
- Strong written, verbal, and listening communication skills
- Self-motivated and detail-oriented
- Proactive problem-solver
- Effective team player with the ability to work collaboratively
- Skilled in assessing customer needs and conducting interviews
- Ability to build positive relationships with clients
- Must be able to obtain Property & Casualty and Life & Health insurance licenses
- Passionate about delivering excellent customer service
- Comfortable with multi-tasking and managing a fast-paced workflow
- Adaptable, coachable, and eager to learn
- Resourceful and able to take initiative when challenges arise
- Committed to professional growth within the insurance industry
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must successfully complete any required licensing and training.
- State Farm agents are independent contractors who hire their own employees.
- Employees of State Farm agents are not employees of State Farm.
If you are ready to take the next step in your career as a Customer Service Representative, apply today by clicking the job application button. Join a dedicated team focused on customer care and professional development.