Customer Service Representative
Location: LONG BEACH, WA
Job Type: fulltime
Company: Don Parsons - State Farm Agency
Salary: $17.0 - $20.0 per hour
Category: Customer Service
Job Description Apply Now
The role of Customer Service Representative is a key position within the insurance industry, providing essential support and service to clients seeking information, guidance, and assistance with various insurance products. As a Customer Service Representative, you will be at the forefront of ensuring customer satisfaction, maintaining strong client relationships, and representing the values and standards of a premier insurance agency. This position is ideal for individuals who are passionate about customer care, have a natural ability to understand and address the needs of others, and are dedicated to delivering a positive customer experience in every interaction.
Working as a Customer Service Representative in Long Beach, WA offers the opportunity to be part of a community-focused organization, where your contributions help individuals and families make informed decisions about their insurance needs. The environment fosters professional growth, skill development, and the potential for advancement within the agency. This full-time role requires a proactive approach, attention to detail, and a genuine commitment to customer service excellence. If you are looking to build a meaningful career in the insurance sector, this position provides a strong foundation, valuable experience, and the chance to make a real impact on the lives of others.
As a Customer Service Representative, you will act as a liaison between the agency and its clients, handling inquiries, policy changes, claims, and other customer requests efficiently and professionally. You will be responsible for delivering accurate information, resolving issues, and ensuring that customers feel valued and supported at every stage of their insurance journey. The position also involves educating clients about available insurance options, helping them to understand policy coverages, and assisting with the application and claims processes.
The agency values individuals who are self-motivated, detail-oriented, and capable of working effectively both independently and as part of a team. Excellent communication skills, both written and verbal, are essential for success in this role, as is the ability to assess customer needs and provide appropriate solutions. While prior sales or customer service experience is preferred, it is not required, as comprehensive training and support are provided. Bilingual candidates, especially those fluent in English and Spanish, are encouraged to apply, as this enhances the agency’s ability to serve a diverse client base.
In addition to a competitive hourly wage and commission opportunities (following the attainment of required licenses), this position offers paid time off, valuable on-the-job experience, and clear pathways for career advancement within the agency. The supportive work environment is designed to help you achieve your professional goals while maintaining a healthy work-life balance. If you are ready to embark on a rewarding career as a Customer Service Representative, we invite you to apply today and join a team that is dedicated to exceptional service and community impact. Click the application button to take the next step toward your future in customer service.
Customer Service Representative - Summary- Key frontline position in the insurance industry focused on delivering exceptional customer service
- Opportunities for growth and advancement within a reputable insurance agency
- Full-time role with a focus on building and maintaining client relationships
- Valuable experience in a professional, supportive environment
- Answering phones and greeting clients in a professional and friendly manner
- Establishing and nurturing customer relationships through regular follow-ups
- Providing prompt, accurate, and friendly customer service for inquiries on insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Educating customers about insurance options through a customer-focused, needs-based review process
- Supporting the agency’s mission by inspiring customer loyalty and enhancing the overall client experience
- Competitive hourly pay based on experience
- Commission opportunities available upon obtaining required licenses
- Paid time off accrued each pay period
- Opportunities for professional development and career advancement
- Valuable industry experience in a respected agency setting
- Bilingual English/Spanish skills are a plus
- Preferred experience in sales (outside sales, inside sales, retail sales, or telemarketing)
- Excellent written, verbal, and listening communication skills
- Self-motivated and detail-oriented with a proactive approach to problem-solving
- Strong ability to work collaboratively in a team environment
- Effective at assessing customer needs and conducting interviews
- Ability to build rapport and relate to customers
- Must be able to obtain a Property & Casualty license
- Must be able to obtain a Life and Health insurance license
- Customer-focused with a passion for helping others
- Strong organizational and time-management skills
- Adaptable and eager to learn new skills
- Excellent interpersonal abilities and a positive attitude
- Committed to upholding ethical standards and agency values
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
- If you are motivated to succeed and see yourself thriving in this role, we encourage you to apply by clicking the job application button.