Customer Service Representative
Location: EPHRATA, PA
Job Type: fulltime
Company: Chris Skundrich - State Farm Agency
Salary: $38000.0 - $48000.0 per year
Category: Customer Service
Job Description Apply Now
Are you looking for a meaningful career in customer service where your communication skills and empathetic nature can shine? Chris Skundrich - State Farm Agency is seeking an enthusiastic and dedicated Customer Service Representative to join our team in Ephrata, PA. As a Customer Service Representative, you will play a vital role in supporting our clients with their insurance needs and contributing to the overall success of our agency. This full-time opportunity is ideal for those who excel in a fast-paced, people-oriented environment and are passionate about delivering exceptional service.
As part of the Chris Skundrich - State Farm Agency team, you will have the chance to work alongside experienced insurance professionals in a supportive atmosphere. Our agency values integrity, professionalism, and a commitment to customer satisfaction. With a focus on personal and professional growth, the Customer Service Representative position offers a pathway to building a rewarding career within the insurance industry. Located in Ephrata, PA, our office provides a welcoming work environment, and the local community is known for its friendly atmosphere and strong sense of community—making it a great place to grow your career.
The Customer Service Representative role is central to maintaining positive relationships with our clients. From answering phones and greeting visitors to assisting with insurance inquiries, you will be the first point of contact for many of our valued customers. Your ability to listen, empathize, and respond promptly will help ensure that every client receives the highest level of service possible. If you excel at building rapport, are detail-oriented, and enjoy problem-solving, we encourage you to apply by clicking the job application button below.
Customer Service Representative - Summary- Engage with clients as the face and voice of the agency, providing a welcoming and professional experience.
- Support agency operations by handling inquiries, policy changes, and client communications with accuracy and care.
- Promote trust and satisfaction by delivering prompt, knowledgeable, and friendly service to every customer interaction.
- Contribute to the team’s mission of enhancing the State Farm Insurance customer experience in Ephrata, PA through attentive service and support.
- Answer incoming calls and greet clients in person with professionalism and courtesy.
- Establish and nurture customer relationships, following up as needed to ensure satisfaction.
- Respond to client inquiries regarding insurance availability, eligibility, policy coverages, changes, transfers, claims submissions, and billing clarifications.
- Utilize a needs-based approach to educate clients about suitable insurance solutions and options.
- Collaborate with team members to deliver seamless service and support across all agency functions.
- Maintain accurate client records and documentation in compliance with agency and industry standards.
- Competitive salary range, commensurate with experience and licensure.
- PTO package, including personal days, sick leave, and major holidays.
- Retirement savings through a SIMPLE IRA plan.
- Ongoing professional development and valuable industry experience.
- Opportunities for advancement and career growth within the agency.
- Previous sales experience (inside sales, outside sales, retail, or telemarketing) is preferred but not required.
- Exceptional communication skills in written, verbal, and listening formats.
- Bilingual abilities in English and Spanish are preferred.
- Strong self-motivation and ability to work independently as well as part of a team.
- Detail-oriented with excellent organizational skills and the ability to manage multiple tasks.
- Proactive approach to problem-solving and customer needs assessment.
- Capacity to effectively relate to clients and build lasting relationships.
- Ability to conduct effective client interviews and assess insurance requirements.
- Willingness to obtain (if not already held) Property & Casualty and Life & Health insurance licenses as required for the role.
- Demonstrates a passion for customer service and helping others.
- Displays professionalism, reliability, and a positive attitude in all interactions.
- Exhibits adaptability and willingness to learn new processes and products.
- Thrives in a collaborative environment and is eager to contribute to team success.
- Interested in long-term growth and career opportunities within the insurance industry.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must successfully complete applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees; employees are not employees of State Farm Insurance Companies.
- We are an Equal Opportunity Employer, committed to creating an inclusive and welcoming environment for all applicants and team members.
If you are motivated to succeed and envision yourself thriving in this Customer Service Representative role, we invite you to apply now by clicking the application button. Take the next step in your professional journey with Chris Skundrich - State Farm Agency in Ephrata, PA and become a key part of our dynamic customer service team.