Customer Service Representative
Location: GREENWOOD VILLAGE, CO
Job Type: fulltime
Company: Bill Gabbard - State Farm Agency
Salary: $25.0 - $25.0 per hour
Category: Customer Service
Job Description Apply Now
Are you looking for an engaging role where you can make a real difference in people’s lives by providing outstanding customer support? The Customer Service Representative position offers an exciting opportunity to join a dynamic team focused on delivering a remarkable customer experience and fostering strong client relationships. As a Customer Service Representative, you will play a pivotal role in supporting customers, addressing their questions, and guiding them through insurance options and processes. This is an excellent opportunity for motivated individuals who enjoy working in a collaborative, fast-paced environment and are eager to grow in their careers.
As a key member of the team, the Customer Service Representative will be responsible for building and maintaining positive customer relationships, responding to policy inquiries, and providing clear, accurate information regarding insurance coverage and claims. You will be empowered to use a customer-focused approach, working closely with clients to understand their needs and deliver tailored solutions. Professional development is strongly encouraged, and comprehensive training is available for those who may not yet have insurance experience or required licensing. This position is ideal for self-starters who thrive in environments where strong communication, organization, and attention to detail are valued.
Joining the team as a Customer Service Representative means you will have the chance to advance your skillset and gain valuable industry experience. You will receive ongoing support and mentorship, access to growth opportunities, and the ability to contribute to a high-performing office. The ideal candidate brings a positive attitude, a strong work ethic, and a commitment to delivering superior customer service in every interaction.
Customer Service Representative - Summary- Engage with clients to establish and maintain positive relationships, ensuring all interactions support the organization’s commitment to customer satisfaction.
- Serve as the primary point of contact for policyholders, addressing questions related to insurance coverage, policy changes, claims, and billing.
- Utilize a needs-based review process to educate customers about available insurance products and recommend personalized solutions.
- Maintain up-to-date knowledge of insurance products, regulatory requirements, and industry best practices.
- Establish and nurture customer relationships, providing attentive and friendly service at all times.
- Respond promptly to policyholder inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Educate clients on available insurance options and help them choose plans that best fit their needs.
- Follow up with customers as needed to ensure satisfaction and resolve outstanding issues.
- Maintain a strong work ethic and a total commitment to achieving daily and long-term goals.
- Demonstrate excellent organizational skills by managing multiple tasks and keeping accurate records of all client interactions.
- Collaborate with team members to ensure high-quality service and support the overall success of the office.
- Provide timely and thorough activity reports to the agency leadership.
- Stay current on product changes, licensing requirements, and ongoing training and development opportunities.
- Competitive base salary with opportunities for bonuses based on performance and contribution.
- PTO package including vacation and personal/sick days to support work-life balance.
- Access to valuable industry experience and mentorship from established professionals.
- Growth potential with opportunities for advancement within the agency.
- Excellent interpersonal skills with a customer-oriented approach.
- Outstanding written, verbal, and listening communication abilities.
- Strong organizational skills with attention to detail and the ability to manage multiple priorities.
- Motivated, self-driven, and proactive in solving problems and achieving results.
- Comfortable learning new computer systems and software applications.
- Ability to work collaboratively within a team environment.
- Property & Casualty license (must be able to obtain).
- Life and Health license (must be able to obtain).
- Commitment to ongoing education, product training, and compliance with licensing requirements.
- Enthusiastic and energetic professional who is passionate about delivering top-tier customer service.
- Adaptable, organized, and efficient in a fast-paced work setting.
- Demonstrates a positive attitude and a willingness to learn new skills.
- Desires a long-term career with opportunities for personal and professional growth.
- Values teamwork and open communication.
- This role is with an independent contractor agent. Employees must successfully complete required licensing and training programs.
- Employees in this role are not employees of the parent insurance company but are hired directly by the independent contractor agent.
- The organization supports equal employment opportunities and fosters an inclusive work environment for all team members.
- Applicants are encouraged to apply by clicking the job application button and submitting their resume for consideration. Selected candidates will be contacted for next steps in the interview process.