Customer Service Representative
Location: Franklin, MA
Job Type: Contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
The Customer Service Representative (CSR) plays a critical role in delivering high-quality support to clients across various industries. As a CSR, you will serve as the primary point of contact for customers, working to resolve inquiries, address concerns, and ensure a positive experience with the organization's products and services. This full-time, remote opportunity is designed for professionals who excel at communication, problem-solving, and thrive in a fast-paced environment. By joining this industry-leading organization, you will be part of a dedicated team focused on customer satisfaction and operational excellence.
As a Customer Service Representative, you will handle a wide range of customer interactions, including managing inbound and outbound communications, resolving service or billing issues, and maintaining thorough documentation. Your ability to listen, empathize, and use available resources to resolve customer concerns will be essential for success in this role. In addition to addressing immediate customer needs, you will also collaborate with other departments to ensure that unresolved issues are investigated and resolved efficiently. The organization values individuals who are detail-oriented, adaptable, and committed to continuous improvement in the customer service process.
This position requires 2-4 years of customer service-related experience, as well as proficiency with computer applications such as Microsoft Word and PowerPoint. A high school diploma or GED is preferred, and strong verbal and written communication skills are essential. The ideal candidate will demonstrate exceptional attention to detail, the ability to accurately document and record customer/client information, and a commitment to providing excellent service. In return, you will benefit from a competitive compensation package, comprehensive medical, vision, and dental benefits, and the opportunity to contribute to an award-winning organization known for its commitment to employee satisfaction and development.
The company offers a supportive work environment where you will have access to professional development opportunities, an Employee Stock Ownership Program, and the guidance of a dedicated Engagement Manager focused on your success. Recognized as a ClearlyRated Best of Staffing® Client and Talent Award winner for 12 consecutive years, the organization is dedicated to fostering a culture of excellence and inclusivity. If you are ready to make a meaningful impact as a Customer Service Representative, we encourage you to apply today by clicking the job application button.
Customer Service Representative - Summary- Serve as the primary contact for customer inquiries and support needs
- Deliver high-quality service across diverse client sectors
- Maintain professionalism and positive client relationships at all times
- Manage inbound and outbound customer interactions regarding products and services
- Resolve service or billing complaints through appropriate actions, such as exchanges, refunds, or bill adjustments
- Communicate investigation results and planned adjustments to customers
- Document all customer interactions, inquiries, complaints, and actions taken
- Refer unresolved issues to appropriate departments for further investigation and follow-up
- Utilize computer applications to track and manage customer information efficiently
- Competitive compensation package
- Comprehensive benefits, including medical, vision, and dental insurance
- Employee Stock Ownership Program
- Life Insurance coverage
- Ongoing professional development and advancement opportunities
- 2-4 years of experience in a customer service role
- High school diploma or GED preferred
- Proficiency with Microsoft Word and PowerPoint
- Exceptional verbal and written communication skills
- Strong attention to detail and organizational skills
- Ability to accurately document customer/client information
- Interpersonal skills for handling a variety of client concerns
- A proactive problem solver with a customer-first mindset
- Comfortable working in a fast-paced, dynamic environment
- Adaptable, with strong multitasking abilities
- Committed to continuous improvement and team collaboration
- Ability to build rapport and trust with customers
- Work remotely as part of a supportive and experienced team
- Access to an Engagement Manager dedicated to your professional success
- Join an organization recognized for its excellence and employee-focused culture
- Apply now to take the next step in your customer service career!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.