Customer Service Representative
Location: EASTON, PA
Job Type: fulltime
Company: Carlos Ramirez - State Farm Agency
Salary: $30000.0 - $46000.0 per year
Category: Customer Service
Job Description Apply Now
Are you passionate about helping others and providing exceptional service? We are seeking a dedicated Customer Service Representative (CSR) to join our well-established insurance agency in Easton, PA. As a Customer Service Representative, you will play a vital role in delivering a positive client experience and supporting customers with their insurance needs. This is a fantastic opportunity for individuals who excel at communication, enjoy building relationships, and want to make a difference in the insurance industry.
The Customer Service Representative position is crucial to our agency’s ongoing success. You will serve as the initial point of contact for clients, answer inquiries, provide policy information, and assist with various service requests. Your ability to listen, empathize, and resolve issues will directly contribute to overall customer satisfaction and loyalty. Working closely with our experienced team, you’ll gain valuable experience and have opportunities for personal and professional growth within the agency.
Our agency values professionalism, integrity, and a customer-first approach. We encourage individuals from all backgrounds to apply. We offer a supportive work environment where your contributions are recognized, and your career ambitions are nurtured. If you are committed to excellence in customer service and are motivated to build a rewarding career in the insurance sector, we invite you to apply for the Customer Service Representative position in Easton, PA.
Customer Service Representative - Summary- Serve as a key member of a reputable insurance agency team, providing outstanding service to clients in Easton, PA
- Be the first point of contact for customers, representing the agency’s values and commitment to quality service
- Assist with a variety of insurance-related inquiries, contributing positively to the agency’s success
- Work as part of a collaborative team in a supportive professional setting
- Answer incoming phone calls and greet clients in a courteous and professional manner
- Establish and nurture positive relationships with customers, following up as needed to ensure satisfaction
- Deliver prompt, accurate, and friendly service by addressing questions related to insurance products, coverages, policy changes, claims, and billing
- Educate customers on available insurance options using a needs-based review process
- Assist with policy changes, transfers, and claim submissions, ensuring all client needs are met in a timely manner
- Maintain accurate client records and documentation in accordance with agency policies and regulatory requirements
- Collaborate with team members to support agency goals and maintain a positive work environment
- Competitive hourly base rate (starting at $15-$20 per hour, based on licensing)
- Monthly commission opportunities (target commission is $500 per month minimum)
- Paid time off, including three weeks for personal time and vacation (accrued over pay periods)
- Professional development and valuable experience in the insurance industry
- Potential for growth and advancement within the agency
- Bilingual in Spanish and English preferred
- Sales experience (inside sales, outside sales, retail sales associate, or telemarketing) preferred
- Excellent communication skills—written, verbal, and listening
- Self-motivated with a proactive approach to problem-solving
- Detail-oriented, organized, and able to handle multiple tasks efficiently
- Strong team player with the ability to work collaboratively
- Ability to assess customer needs and conduct effective interviews
- Strong interpersonal skills and the ability to relate to customers from diverse backgrounds
- Property & Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
- Friendly, outgoing, and approachable with a genuine desire to assist others
- Quick learner who is adaptable and eager to grow within the insurance industry
- Comfortable working in a fast-paced office environment
- Tech-savvy, able to navigate agency software and manage digital records
- Demonstrates initiative and takes ownership of tasks to deliver high-quality results
- Strong ethical standards and a commitment to upholding agency values
- This is a position with a State Farm independent contractor agent, not with State Farm Insurance Companies
- Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs
- State Farm agents are independent contractors who hire their own employees
- Employees of State Farm agents are not employees of State Farm Insurance Companies
- Our agency is committed to fostering an inclusive and welcoming workplace environment for all applicants and employees
If you are motivated to succeed, possess a passion for client service, and are interested in joining a dynamic team in Easton, PA, we encourage you to apply now for the Customer Service Representative position by clicking the job application button. Take the next step in your career and become part of a team where your dedication and skills will be valued and rewarded.