Customer Service Representative
Location: DENVER, CO
Job Type: fulltime
Company: Lori Rickert - State Farm Agency
Salary: $45000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Are you passionate about delivering exceptional service and building strong customer relationships? We are seeking a dedicated Customer Service Representative (CSR) to join our reputable insurance agency team. As a key point of contact for clients, the Customer Service Representative plays a critical role in creating a positive customer experience, fostering trust, and supporting the agency's ongoing success. This full-time position offers the opportunity to utilize your communication skills and insurance knowledge in a dynamic, client-facing environment.
As a Customer Service Representative, you will be responsible for providing prompt, accurate, and friendly service to clients while assisting with a wide range of insurance-related inquiries. Your ability to understand and address the needs of customers will directly impact client satisfaction and loyalty. You will serve as the first impression of the agency, answering phone calls, greeting visitors, and supporting clients throughout their insurance journey. The ideal candidate will be proactive, detail-oriented, and motivated to maintain high standards in every interaction.
The Customer Service Representative role is ideal for individuals who are self-motivated and thrive in a team environment. You'll use a customer-focused, needs-based approach to educate clients about insurance options, policy changes, and claim processes. By establishing and nurturing customer relationships, you will contribute to the agency's reputation for excellence and reliability. This position is well-suited for those who possess strong listening and communication skills, a genuine desire to help others, and the ability to multitask efficiently.
This is a great opportunity to grow within a well-established insurance agency. In addition to a competitive salary structure that includes commission and bonuses, full-time Customer Service Representatives enjoy paid time off for vacation and personal or sick days. The agency values professional growth and offers valuable hands-on experience and clear pathways for advancement. If you are looking for a career where you can make a difference and expand your expertise in the insurance industry, this role could be the perfect fit for you.
Customer Service Representative - Summary- Serve as the primary point of contact for clients, ensuring their questions and concerns are addressed in a timely and professional manner.
- Foster positive relationships with clients to promote retention and satisfaction.
- Leverage your insurance knowledge to provide accurate and clear information on policy coverage, eligibility, claims, and billing.
- Answer phone calls and greet clients, creating a welcoming and professional first impression.
- Establish and maintain long-term client relationships through consistent follow-up and attentive service.
- Respond promptly to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications.
- Conduct needs-based reviews to educate customers about insurance options, helping them make informed decisions.
- Support the agency's sales and service objectives by addressing customer needs and identifying opportunities for additional coverage.
- Document client interactions and follow up as necessary, ensuring accuracy in records and communications.
- Competitive salary with commission and bonus opportunities based on performance.
- PTO including vacation days and personal/sick leave for full-time team members.
- Valuable hands-on experience within a respected insurance agency.
- Opportunities for professional growth and career advancement within the agency.
- Prior sales or customer service experience (such as retail sales, inside sales, outside sales, or telemarketing) is preferred but not required.
- Excellent written, verbal, and listening communication skills.
- Self-motivated and detail-oriented with a proactive approach to problem-solving.
- Able to work effectively both independently and within a team environment.
- Strong ability to assess customer needs and conduct effective interviews to determine appropriate insurance solutions.
- Ability to build rapport and relate to customers from diverse backgrounds.
- Active Property & Casualty license and Life & Health license required.
- Enthusiastic about helping others and providing outstanding customer service.
- Possesses a positive attitude and a strong sense of integrity.
- Thrives in a fast-paced environment and adapts easily to change.
- Effective multitasker with strong organizational skills.
- Motivated to achieve goals and contribute to team success.
- This position is with an independent contractor agent. Employees must successfully complete all applicable licensing and training requirements.
- Employees of the agency are not employees of the parent insurance company but work directly for the independent agent.
- The agency is committed to providing equal employment opportunities and maintaining a diverse, inclusive workplace.
Join our team as a Customer Service Representative and become an essential part of a trusted insurance agency. If you are ready to build your career and make a positive impact, click the application button to submit your application today!