Customer Service Representative
Location: CHICAGO, IL
Job Type: parttime
Company: Brent Becker - State Farm Agency
Salary: $17.0 - $22.0 per hour
Category: Customer Service
Job Description Apply Now
Customer Service Representative - Summary
The Customer Service Representative (CSR) plays a pivotal role in providing exceptional customer support and building strong client relationships within an insurance agency setting. This position is designed for individuals who are enthusiastic about creating positive experiences for clients, handling inquiries regarding insurance products, and facilitating smooth communication between customers and the agency team. The Customer Service Representative position offers valuable hands-on experience, opportunities for growth, and a rewarding environment where your contributions directly impact the success of the agency and satisfaction of its customers. The role offers an excellent entry point for those interested in pursuing a career in insurance or financial services, with structured training and professional development provided to help you succeed and advance within the organization.
Duties & Responsibilities- Develop and maintain strong customer relationships through proactive outreach and timely follow-up with policyholders and prospects.
- Deliver prompt, accurate, and friendly customer service via phone, email, and in-person, ensuring all customer needs are met efficiently and effectively.
- Respond to inquiries regarding insurance products, including explaining policy options, eligibility, coverages, policy changes, transfers, claim submissions, and billing matters.
- Educate customers about insurance solutions using a needs-based review process to help them make informed decisions.
- Maintain meticulous records of client interactions, policy updates, and activity reports in accordance with agency procedures.
- Demonstrate strong work ethic and commitment to meeting daily, weekly, and monthly performance goals.
- Stay current with product changes, licensing requirements, and technical developments through ongoing education and training.
- Collaborate with team members to ensure seamless service delivery and contribute to a positive, high-performing office culture.
- Support agency growth initiatives by identifying opportunities for cross-selling and up-selling relevant insurance products.
- Competitive base pay with the opportunity to earn production bonuses based on individual and team performance.
- PTO, including vacation and personal/sick days, providing a healthy work-life balance.
- Participation in a SIMPLE IRA retirement plan to help you plan for your future.
- Access to valuable on-the-job experience and comprehensive industry training.
- Opportunities for career advancement and professional growth within the agency.
- Excellent interpersonal and communication skills, both written and verbal, with a professional and empathetic approach to customer interactions.
- Strong organizational skills and attention to detail, ensuring accuracy in all customer transactions and documentation.
- Ability to thrive in a fast-paced, team-oriented environment while managing multiple priorities effectively.
- Self-motivated, results-driven, and proactive in identifying and addressing customer needs and potential issues.
- Demonstrated dedication to providing outstanding customer service on every interaction.
- Ability to quickly learn and navigate computer functions and agency software.
- Commitment to maintaining timely and thorough activity reports for management review.
- Must be able to obtain Property & Casualty and Life & Health insurance licenses (training and support provided for qualified candidates).
- Willingness to engage in ongoing learning and professional development to stay current on industry trends and compliance requirements.
- Energetic and approachable professional who enjoys working with people and thrives in a customer-facing role.
- Adaptable and solution-oriented, able to handle challenging situations with patience and a positive attitude.
- Committed to personal and professional growth, eager to take advantage of advancement opportunities within the agency.
- Reliable, punctual, and accountable for delivering high-quality work and contributing to team success.
- This Customer Service Representative position is an excellent entry point for individuals seeking to build a long-term career in the insurance industry. Comprehensive training is provided for those without prior insurance experience, and support is available for obtaining required state licenses.
- The position is with an independent contractor agent office representing a nationally recognized insurance brand. Employees of agency offices must successfully complete all applicable licensing and training programs as required by the agency and state regulations.
- Employees of agency offices are not employees of the national insurance company; agency owners are independent contractors who are responsible for hiring and managing their own teams.
- If you are motivated to excel in customer service and have a passion for helping others, we encourage you to submit your application by clicking the job application button. Our team will review your application and provide information on the next steps in the interview process.
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Any successful candidate must be able to complete applicable licensing requirements and training programs.