Customer Service Representative
Location: LEBANON, OH
Job Type: fulltime
Company: Marjorie Schaeffer - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Customer Service Representative
The Customer Service Representative role offers an exciting opportunity to become an integral part of a high-performing insurance team. This position is designed for motivated individuals who excel in a dynamic environment and are passionate about helping customers with their insurance needs. As a Customer Service Representative, you will have the chance to build relationships with clients, develop your skills, and pursue career growth in the insurance industry. Our team values energetic professionals who are committed to delivering a remarkable customer experience and contributing positively to the success of the agency.
Working as a Customer Service Representative within an independent insurance agency provides the chance to interact with a diverse range of customers every day. You will play a key role in supporting the agency’s mission by providing prompt, accurate, and friendly service. This position does not require previous insurance experience as comprehensive training will be provided to the right candidate. The focus is on finding individuals with strong communication skills, a customer-oriented mindset, and a dedication to achieving results through teamwork and attention to detail.
The Customer Service Representative position emphasizes relationship building and proactive problem-solving. By engaging in value-based conversations, you will help clients understand their insurance options and answer questions regarding policy coverages, eligibility, billing, and claims. The role requires a high degree of organization, multitasking, and the ability to adapt to changing priorities in a fast-paced environment. Success in this role is measured by your ability to deliver exceptional service, maintain accuracy in tasks, and consistently support the agency’s growth objectives.
The agency fosters a collaborative culture where ongoing learning and professional development are encouraged. As a Customer Service Representative, you will have opportunities to advance your career through additional responsibilities and potential upward mobility within the agency. The role provides a competitive salary structure, bonuses, paid time off, and the chance to gain valuable industry experience while supporting the agency’s commitment to customer satisfaction and integrity.
Joining our team means being part of a supportive environment where your contributions are valued, and your professional growth is a top priority. The Customer Service Representative role is ideal for individuals who take pride in delivering quality work, are proactive in addressing challenges, and have the drive to succeed in the insurance field. If you are ready to take the next step in your career, we encourage you to apply by clicking the job application button and become part of our dedicated team.
Customer Service Representative - Summary- Serve as the primary point of contact for customers inquiring about insurance products and services.
- Deliver outstanding customer service by responding to questions about policy coverages, claims, billing, and eligibility.
- Support the agency’s growth through value-based conversations and needs-based reviews with clients.
- Engage in continuous learning to remain current on product changes and licensing requirements.
- Establish and nurture client relationships, following up as needed to ensure satisfaction.
- Process customer requests regarding policy changes, transfers, claim submissions, and billing clarifications.
- Educate clients about insurance options using a needs-based review process.
- Maintain a strong work ethic and commitment to daily success and accuracy in all tasks.
- Collaborate with team members to achieve agency goals and uphold service standards.
- Provide timely and thorough activity reports to the agent.
- Competitive base salary with the opportunity to earn bonuses based on performance.
- Paid time off, including vacation and personal/sick days.
- Opportunities for professional growth and advancement within the agency.
- Valuable hands-on experience in the insurance industry.
- Excellent interpersonal and communication skills (written, verbal, and listening).
- Strong organizational skills and attention to detail.
- Self-motivated, proactive, and able to manage multiple tasks efficiently.
- Customer-focused and dedicated to delivering high-quality service.
- Ability to work collaboratively in a team environment.
- Competency in learning and using computer functions related to agency operations.
- Property & Casualty license (must be able to obtain).
- Life and Health license (must be able to obtain).
- Commitment to remaining current in product developments and continuing education.
- Enthusiastic and energetic professional with a positive attitude.
- Adaptable to fast-paced settings and changing priorities.
- Driven by results, with a passion for helping others and building relationships.
- Detail-oriented with a strong sense of accountability and reliability.
- Able to provide excellent service and support agency growth initiatives.
- This position is with an independent contractor insurance agent, not with a national insurance company.
- Employees must be able to successfully complete licensing requirements and training as mandated by the agency and insurance regulations.
- Employees of the agency are not considered employees of the larger insurance company.
- The agency is committed to providing equal opportunity in all employment practices, in compliance with applicable laws and regulations.
If you are ready to advance your career as a Customer Service Representative, we invite you to apply by clicking the job application button and take the first step toward joining our exceptional team.