Customer Service Representative
Location: Wood Village, OR
Job Type: fulltime
Company: Ben Brown - State Farm Agency
Salary: $50000.0 - $75000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative - Summary
The Customer Service Representative (CSR) plays a pivotal role in providing outstanding service and support to customers within an insurance agency environment. As a key member of a dynamic team, the Customer Service Representative is responsible for building strong relationships with clients, delivering prompt and accurate responses to inquiries, and contributing to the overall success of the agency. This full-time position is ideal for individuals who are motivated, detail-oriented, and dedicated to delivering a remarkable customer experience. Working as a Customer Service Representative in this agency offers valuable experience, professional development, and the opportunity to advance within the organization. The agency is committed to fostering a positive and inclusive workplace where employees are encouraged to grow and succeed.
Duties & Responsibilities- Establish and maintain customer relationships through effective communication and follow-up, ensuring clients feel valued and supported.
- Respond to customer inquiries regarding insurance products, eligibility, coverage options, policy changes, claim submissions, and billing with accuracy and professionalism.
- Educate customers by guiding them through available insurance options using a customer-focused, needs-based approach.
- Deliver prompt, friendly, and accurate customer service in all interactions, both in person and via phone or digital communication channels.
- Maintain a strong work ethic with a total commitment to achieving daily and long-term goals.
- Proactively identify customer needs and work collaboratively with team members to resolve issues and deliver tailored solutions.
- Provide thorough and timely activity reports to agency leadership, ensuring transparency and accountability in all customer interactions.
- Stay informed about product changes, technical developments, and industry trends by participating in ongoing training and continuing education.
- Competitive base salary with uncapped monthly bonus potential, rewarding high performance and customer satisfaction.
- PTO packages including vacation and personal/sick days to support work-life balance.
- Comprehensive medical, dental, and vision insurance coverage for employees' well-being.
- 401(k) retirement plan with a generous 5% matching contribution to help plan for the future.
- Opportunities for valuable experience and career advancement within the agency, fostering long-term professional growth.
- Excellent interpersonal skills, with the ability to build rapport and trust with clients from diverse backgrounds.
- Strong communication skills, both written and verbal, with careful attention to active listening and clear messaging.
- Bilingual abilities in English and Spanish are preferred and highly valued, though not required.
- Organizational skills and a detail-oriented approach to handling multiple tasks simultaneously.
- Self-motivated and proactive in identifying and solving problems, with a dedication to high-quality customer service.
- Ability to thrive in a team environment, collaborating with colleagues to achieve shared goals and deliver exceptional results.
- Comfort with learning and using various computer programs and technology platforms relevant to the insurance industry.
- Ability to provide timely and thorough activity reports, demonstrating accountability and transparency in all responsibilities.
- Must be able to obtain Property & Casualty and Life & Health insurance licenses as required by state regulations (support and guidance provided).
- Commitment to ongoing professional development, including staying current with product changes and fulfilling licensing requirements.
- Enthusiastic, energetic, and eager to contribute to a growing insurance agency.
- Driven by a passion for helping others and delivering exceptional service in every interaction.
- Adaptable to a fast-paced environment and able to manage multiple responsibilities efficiently.
- Willing to learn and grow professionally, taking advantage of training and advancement opportunities offered by the agency.
- Demonstrates integrity, reliability, and a commitment to achieving both personal and team goals.
- This position is with an independent contractor insurance agency, not with the parent insurance company. Agency employees are not employees of the parent company and must successfully complete applicable licensing and training programs.
- The agency embraces diversity and inclusion, providing equal employment opportunities to all qualified individuals.
- Working in this area means joining a vibrant professional community that values client relationships and continuous learning.
- If you are motivated to succeed and envision yourself thriving as a Customer Service Representative, take the next step in your career journey by clicking the job application button and submitting your application today.
Join our team as a Customer Service Representative and become a valued part of a supportive and growth-oriented agency committed to excellence in client service.