Customer Service Representative
Location: Monroe Township, NJ
Job Type: fulltime
Company: Shilpa Rathi - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Customer Service
Job Description Apply Now
Join our team as a Customer Service Representative (CSR) and play a pivotal role in delivering exceptional service and support to our valued clients. As a Customer Service Representative, you will be the first point of contact for customers, providing knowledgeable assistance and fostering long-term relationships. This full-time opportunity is based in Monroe Township, NJ, and offers the chance to build a rewarding career in the insurance sector, even if you are new to the industry. Comprehensive training is provided for individuals with a positive attitude and a strong skill set, allowing you to thrive in a dynamic and collaborative environment.
Working as a Customer Service Representative, you will engage with customers through value-driven conversations, helping them identify their insurance needs, and guiding them to suitable products and services. Your role will be essential in contributing to business growth and ensuring each customer receives remarkable attention and support throughout their experience. The position is ideal for self-motivated professionals who excel in fast-paced settings and are committed to professional development and advancement.
If you are passionate about making a difference and are driven by the prospect of career growth, this is your opportunity to join a reputable insurance agency. The Monroe Township, NJ area offers a vibrant community and a supportive professional environment, making it an excellent location for those seeking to advance their careers in customer service and insurance.
Customer Service Representative - Summary- Front-line position responsible for delivering high-quality customer service within an insurance agency.
- Ideal for individuals looking to develop their skills and advance within the insurance and customer service industry.
- Comprehensive training provided for candidates with strong interpersonal abilities and a willingness to learn.
- Located in Monroe Township, NJ, offering a positive work environment and significant career potential.
- Engage with customers to understand their insurance needs and recommend appropriate products and services.
- Develop leads, schedule appointments, and proactively follow up with customers to ensure satisfaction and retention.
- Build and maintain strong customer relationships through consistent and effective communication.
- Provide accurate, prompt, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing.
- Support the agency’s growth by identifying new business opportunities and assisting with marketing initiatives.
- Competitive base salary supplemented by commission and bonus opportunities.
- Sign-on bonus for qualified candidates.
- Paid time off, including vacation and personal/sick days, supporting work-life balance.
- Valuable hands-on experience in the insurance field with opportunities for skill development.
- Potential for advancement within the agency for top performers.
- Bilingual (Spanish/English) preferred, enhancing service to a diverse customer base.
- Insurance sales experience, or Property & Casualty and Life & Health (L/H) licenses preferred but not required.
- Ability to obtain Property & Casualty and Life & Health insurance licenses as a condition of employment.
- Excellent communication skills, both written and verbal, with the ability to actively listen and respond empathetically to customer needs.
- Self-motivated, organized, and capable of managing multiple tasks efficiently.
- Strong interpersonal skills, enabling effective relationships with clients and team members.
- Driven professional passionate about customer service and business development.
- Eager to learn and grow within the insurance industry.
- Comfortable working in a fast-paced, results-oriented environment.
- Possesses a proactive attitude and displays adaptability to changing situations.
- Values teamwork, integrity, and delivering remarkable customer experiences.
- Position offers significant training and mentorship for individuals new to insurance.
- Opportunity to work in a respected agency with a focus on client satisfaction and professional growth.
- Located in Monroe Township, NJ, providing a welcoming and supportive community for employees.
- Apply now by clicking the job application button to take the next step in your career as a Customer Service Representative.
- We are an Equal Opportunity Employer, committed to creating an inclusive and accessible workplace for all qualified applicants.