Customer Service Representative
Location: KNOXVILLE, TN
Job Type: fulltime
Company: Mike Davis - State Farm Agent
Salary: $30000.0 - $60000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Summary
As a Customer Service Representative (CSR), you play a crucial role in delivering exceptional client experiences and supporting the overall operations of a dynamic insurance agency. This full-time position offers the opportunity to engage with customers, manage insurance products, and contribute to both new business acquisition and the ongoing servicing of existing policyholders. Working as a CSR in Knoxville, TN, you will be part of a team committed to upholding strong ethical standards and providing outstanding service to every client. If you are passionate about helping others and aspire to grow your career in a supportive, professional environment, this position offers a pathway to both personal and professional development.
Duties & Responsibilities- Establish and nurture customer relationships through proactive and reactive communication channels.
- Deliver prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claims, and billing concerns.
- Educate clients about various insurance options using a needs-based review process to ensure clients are well-informed and confident in their decisions.
- Maintain a strong work ethic and unwavering commitment to success in every customer interaction.
- Collaborate effectively as a member of the agency team, supporting both individual and group objectives.
- Provide timely and comprehensive activity reports to the agent, documenting all relevant client interactions and outcomes.
- Stay current on industry product changes, licensing requirements, technical advancements, and ongoing continuing education.
- Competitive salary structure with additional bonus opportunities based on performance and achievement of objectives.
- Paid time off, including vacation days and personal/sick leave, to support work-life balance and personal well-being.
- Valuable hands-on experience within a reputable insurance agency, providing a solid foundation for future career growth.
- Clear potential for career advancement and development within the agency for high-performing team members.
- Demonstrated excellence in interpersonal and communication skills, both verbal and written.
- Strong people-oriented mindset, with a focus on building client trust and loyalty.
- Exceptional organizational abilities and attention to detail.
- Self-motivated and proactive approach to problem-solving and task completion.
- Commitment to outstanding customer service and satisfaction.
- Ability to adapt to new computer systems and utilize technology efficiently.
- Ability to excel in a team environment and manage multiple tasks simultaneously.
- Pride in delivering work accurately and within established deadlines.
- Ability and willingness to obtain Property & Casualty license, as well as Life and Health license, as required by the position.
- Commitment to ongoing education, keeping up with industry trends and product updates.
- Proactive, detail-oriented, and highly motivated to succeed in a fast-paced, client-focused setting.
- Strong team player who values collaboration and clear communication with colleagues and clients alike.
- Adaptable to changing processes and open to continuous learning and improvement.
- Demonstrates personal accountability, reliability, and integrity in all work responsibilities.
- This Customer Service Representative position is offered through an independent contractor agent and is not directly affiliated as an employee of State Farm Insurance Companies.
- Employment is contingent on successfully meeting applicable licensing requirements and completing required training programs.
- Team members are expected to remain up-to-date with technical developments and agency standards through ongoing education.
- Working in Knoxville, TN, provides a welcoming atmosphere and access to a supportive professional community.
If you are enthusiastic about building a rewarding career as a Customer Service Representative and are committed to delivering top-tier service, we encourage you to apply today by clicking the job application button. Take the next step in your professional journey and join a team dedicated to excellence in client support!
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. State Farm is an equal opportunity employer.