Customer Service Representative
Location: PARK RAPIDS, MN
Job Type: fulltime
Company: Marie Luetmer State Farm Agency
Salary: $40000.0 - $61000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative - SummaryMarie Luetmer - State Farm Agency is seeking an enthusiastic and dedicated Customer Service Representative (CSR) to join our established team. As a Customer Service Representative, you will play a pivotal role in delivering exceptional service and support to State Farm Insurance clients. This full-time opportunity offers a welcoming environment where client satisfaction and relationship-building are highly valued. If you have a passion for helping others, strong communication skills, and a desire to contribute to a reputable insurance agency, this role provides a rewarding chance to grow your career in customer service.
Located in Park Rapids, MN, our agency is recognized for its commitment to integrity and excellence in client support. Working as a Customer Service Representative here means becoming part of a professional team focused on inspiring customer loyalty, delivering prompt and accurate assistance, and enhancing the overall State Farm Insurance customer experience. Join us in making a positive impact while building valuable skills in a supportive and collaborative setting.
Park Rapids, MN is a vibrant community known for its friendly atmosphere and scenic surroundings, making it a wonderful place to build your career and connect with local clients.
Duties & Responsibilities- Answer incoming phone calls and greet clients in a courteous and professional manner
- Establish and maintain strong customer relationships, following up as needed to ensure satisfaction
- Provide prompt, accurate, and friendly customer service by responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing questions
- Use a customer-focused, needs-based review process to educate clients about available insurance options and recommend suitable solutions
- Assist clients in navigating policy adjustments and support claim processing to ensure seamless experiences
- Collaborate with team members to maintain a positive and supportive work environment focused on shared goals
- Adhere to agency policies and procedures, maintaining confidentiality and professionalism at all times
- Participate in ongoing training and development programs to stay current on State Farm products, services, and industry best practices
- Starting salary of $40,000, with additional commission opportunities
- 401(k) matching to help support your long-term financial goals
- Performance-based bonus incentives
- Paid time off for work-life balance and personal needs
- Health Insurance Stipend to support your well-being
- Parental leave and company-sponsored events
- Opportunities for career advancement within the agency
- Training and professional development programs to help you grow in your role
- Prior experience in sales (including outside sales, inside sales, retail sales, or telemarketing) is preferred but not required
- Excellent written, verbal, and listening communication skills
- Self-motivated and detail-oriented, with a proactive approach to problem-solving
- Ability to work effectively in a collaborative team environment
- Strong aptitude for assessing customer needs and conducting thorough interviews
- Ability to build rapport and effectively relate to clients from diverse backgrounds
- Must be able to obtain a Property & Casualty insurance license within 90 days of hire
- Must be able to obtain a Life & Health insurance license within 90 days of hire
- Successful completion of a background check is required
- Customer-focused with a natural inclination to help and support others
- Excellent interpersonal skills and a genuine interest in building lasting client relationships
- Adaptable, organized, and able to manage multiple tasks efficiently
- Driven to succeed in a fast-paced, service-oriented environment
- Interest in the insurance industry and a willingness to learn new concepts
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must be able to successfully complete applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
If you are motivated to succeed and see yourself excelling as a Customer Service Representative, we encourage you to apply today by clicking the job application button. Take the next step toward a fulfilling career and become a valued member of our team!