Customer Service Representative
Location: AMARILLO, TX
Job Type: fulltime
Company: Jeff Bara - State Farm Agency
Salary: $40000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative - Summary
The Customer Service Representative (CSR) plays a crucial role in delivering exceptional customer service and supporting the growth of an established insurance agency. As a key member of a dynamic team, the Customer Service Representative is responsible for engaging with clients, addressing their needs, and contributing to the agency's reputation for providing comprehensive insurance solutions. This full-time position offers a rewarding career path for motivated individuals looking to develop valuable skills and advance within the insurance industry.
Working as a Customer Service Representative offers the opportunity to become part of a successful team that values professionalism, integrity, and client satisfaction. The agency provides training for candidates with the right skill set, ensuring all team members are equipped to deliver value-based conversations and create remarkable experiences for every customer. With a focus on career development and advancement, this role is ideal for self-starters who thrive in a fast-paced environment and are committed to personal and professional growth.
The Customer Service Representative position is designed for individuals who are passionate about helping others, eager to learn, and dedicated to achieving goals. The role combines client interaction, administrative support, and ongoing professional development, making it a perfect fit for those seeking a long-term career in the insurance sector. Working in this capacity, you’ll gain insight into insurance products, develop customer relationship management skills, and have the opportunity to earn competitive compensation while building a solid foundation for future advancement.
Duties & Responsibilities- Establish and nurture customer relationships by providing ongoing support and follow-up as needed.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate clients about available insurance options and recommend suitable solutions.
- Maintain a strong work ethic and demonstrate total commitment to success and excellence on a daily basis.
- Ensure timely and thorough reporting of activities to agency management and maintain accurate documentation of client interactions.
- Stay informed about product changes, licensing requirements, technical developments, and pursue continuing education as needed.
- Participate actively in team meetings and contribute to a collaborative work environment.
- Competitive base salary with opportunities for bonuses and commissions based on performance.
- PTO including vacation days and personal/sick leave to support work-life balance.
- Eligibility for profit sharing and retirement planning benefits.
- Comprehensive health, dental, and vision insurance coverage.
- Access to valuable industry experience and structured training programs.
- Clear pathways for growth and advancement within the agency for high-performing team members.
- Demonstrated excellence in interpersonal and communication skills, including written, verbal, and listening abilities.
- Strong organizational skills and attention to detail, with the ability to multi-task and manage priorities effectively.
- Self-motivated and proactive in problem-solving, with a dedication to delivering superior customer service.
- Ability to learn and utilize various computer functions and agency management systems.
- Capacity to work effectively in a team-oriented environment and contribute positively to group objectives.
- Commitment to accuracy and timely completion of assignments.
- Willingness and ability to obtain Property & Casualty license as well as Life and Health license (training and support provided as needed).
- Selected candidates must remain current in product knowledge, licensing, and professional development requirements.
- Energetic and enthusiastic professional with a genuine desire to help clients and contribute to agency success.
- Motivated self-starter who thrives in a fast-paced, goal-driven environment.
- People-oriented individual who values relationship-building and long-term customer satisfaction.
- Detail-oriented team player with the ability to handle multiple responsibilities efficiently.
- Open to learning and professional growth through continuous training and development.
- This position is with an independent contractor agent and is not employment with the parent insurance company.
- Employees must meet all applicable licensing and training requirements as set forth by the agency and regulatory authorities.
- Employment is contingent on successfully completing all necessary background checks, licensing, and training programs.
- The agency is committed to providing an inclusive, supportive, and growth-oriented work environment.
If you are motivated to succeed and see yourself thriving as a Customer Service Representative, take the next step in your career journey. Click the job application button to apply today and discover the rewarding opportunities that await within this dynamic team.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.