Customer Service Representative
Location: SALISBURY, MD
Job Type: fulltime
Company: Tom Prunty - State Farm Agency
Salary: $30000.0 - $40000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative - Summary
As a Customer Service Representative (CSR), you will play a vital role in delivering exceptional customer experiences within an established insurance agency environment. This position presents an exciting opportunity for individuals eager to develop their professional skills and advance their careers in the insurance industry. As a key point of contact for clients, you will be responsible for fostering positive relationships, addressing inquiries, and providing comprehensive support regarding insurance products and services. The role is well-suited for motivated self-starters who thrive in dynamic, fast-paced environments and are passionate about delivering value-based solutions tailored to clients’ needs. By joining a dedicated team committed to growth and customer satisfaction, you will have the chance to expand your industry knowledge and contribute meaningfully to the agency’s ongoing success.
Duties & Responsibilities- Establish and maintain effective customer relationships, ensuring timely follow-up and personalized service.
- Respond promptly, accurately, and professionally to customer inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing concerns.
- Utilize a customer-focused approach to review individual needs and educate clients about available insurance solutions, promoting the most suitable products and services.
- Demonstrate a strong work ethic and commitment to achieving personal and team success on a daily basis.
- Develop leads, schedule appointments, identify client needs, and actively participate in marketing and sales initiatives for appropriate products and services.
- Collaborate with team members to ensure seamless service delivery and maintain a cohesive office environment.
- Provide timely and thorough activity reports to the agent, ensuring transparency and effective communication within the team.
- Remain up to date with product changes, licensing requirements, technical developments, and ongoing continuing education relevant to the insurance industry.
- Competitive base salary with opportunities for bonuses and commissions, rewarding strong performance and goal achievement.
- Paid time off, including 18 days allocated for personal use to support work-life balance and personal well-being.
- SIMPLE IRA retirement plan to help you save for your future.
- Group life insurance coverage for added peace of mind.
- Valuable hands-on experience in the insurance sector, providing a strong foundation for future career advancement.
- Significant opportunities for growth and advancement within the agency.
- Property & Casualty license (or the ability to obtain one within a specified timeframe).
- Life and Health insurance license (or the ability to obtain one within a specified timeframe).
- Bilingual English/Spanish skills are preferred and considered a valuable asset.
- Strong interpersonal skills, with the ability to communicate effectively in written, verbal, and listening formats.
- Demonstrated people-oriented approach and a commitment to providing outstanding customer service.
- Excellent organizational skills, attention to detail, and the ability to multi-task in a busy office environment.
- Self-motivated and proactive in problem-solving, with a pride in delivering accurate and timely work.
- Comfortable with technology and able to learn and adapt to various computer functions and software applications.
- Ability to work collaboratively in a team environment as well as independently when required.
- An energetic, self-directed professional with a passion for helping others and a commitment to customer satisfaction.
- Motivated to succeed and eager to embrace new challenges as part of a supportive team.
- Adaptable and comfortable working in a fast-paced setting where priorities may shift quickly.
- Demonstrates integrity, dependability, and a desire to grow within the insurance industry.
- Open to ongoing learning and professional development, including licensing and technical training.
- This position is with an independent contractor agent and not directly affiliated with the insurance company itself. Employees hired by independent agents must complete all applicable licensing requirements and training programs to qualify for ongoing employment.
- All employees are expected to adhere to industry best practices and maintain high ethical standards at all times.
- We are committed to equal employment opportunities and fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
- If you are excited about taking the next step in your career as a Customer Service Representative, we encourage you to apply today by clicking the job application button. Join our dedicated team and help make a positive impact for clients every day!
Take the next step toward a rewarding career as a Customer Service Representative by submitting your application now. We look forward to connecting with you and exploring how you can contribute to our agency’s ongoing success and client satisfaction.