Customer Service Representative
Location: BARRINGTON, IL
Job Type: fulltime
Company: Anne Groh Beckman - State Farm
Salary: $15.0 - $22.0 per hour
Category: Customer Service
Job Description Apply Now
Customer Service Representative
As a Customer Service Representative, you play a pivotal role in providing outstanding customer support and driving client satisfaction for a leading insurance team. This position is ideal for motivated, energetic professionals who excel in a dynamic environment and are passionate about assisting customers with their insurance needs. Insurance experience is not required, as comprehensive training will be provided to the selected candidate who demonstrates the necessary interpersonal, communication, and organizational skills.
In this full-time Customer Service Representative role, you will work alongside a dedicated team to foster valuable client relationships, address customer inquiries, and educate clients about insurance options. You will support customers through every stage of their engagement, from policy setup and changes to claims and billing questions. This role demands a high level of professionalism, attention to detail, and a commitment to delivering exceptional service. If you are seeking a rewarding career with opportunities for growth and advancement, we encourage you to apply for the Customer Service Representative position today.
Working as a Customer Service Representative offers the chance to gain invaluable experience in the insurance industry. You will be responsible for assisting customers, addressing their concerns, and ensuring their satisfaction with the agency's products and services. The position is designed for individuals who thrive in fast-paced environments and can manage multiple tasks efficiently. Candidates will find this role especially fulfilling if they possess a strong work ethic, a drive for success, and a genuine interest in helping others.
As a Customer Service Representative, your main focus will be building rapport with clients, understanding their needs, and recommending appropriate insurance solutions. You will use a customer-focused approach to explain policy coverages, claims processes, and billing details. Strong communication, both written and verbal, is essential as you interact with customers via phone, email, and in-person meetings. Your ability to listen attentively and respond with empathy and accuracy will ensure continued client loyalty and satisfaction.
Joining the team as a Customer Service Representative provides a unique path to professional growth and development. You will have the opportunity to advance within the organization by demonstrating your commitment to customer service excellence and your ability to adapt to an evolving industry. The position offers a competitive salary, bonus opportunities, paid time off, and valuable hands-on experience. In addition, you will have the chance to obtain necessary licenses, such as Property & Casualty and Life & Health, further expanding your expertise and career options.
Throughout your employment as a Customer Service Representative, you will be expected to stay current on product updates, industry regulations, and technical advancements. The agency is dedicated to supporting your ongoing education and professional development to ensure you remain a knowledgeable and reliable resource for clients. The role requires a proactive mindset, the ability to problem solve efficiently, and a commitment to meeting deadlines and exceeding performance goals.
This position is with an independent contractor agent affiliated with a major insurance company. Employees in this role must successfully complete all applicable licensing requirements and training programs. Please note that the agent is responsible for hiring and managing their own staff, and employees in this position are not employees of the parent insurance company.
If you are ready to take the next step in your career and contribute to a thriving team environment, don't hesitate to apply for the Customer Service Representative position. Click the application button to submit your resume and begin your journey toward a fulfilling and dynamic career in insurance customer service.
Customer Service Representative - Summary- Engage with customers to deliver high-quality service and support
- Work in a fast-paced, team-oriented environment
- Receive comprehensive training and opportunities for advancement
- Establish and maintain positive customer relationships
- Respond promptly to client inquiries regarding insurance products, coverages, and claims
- Educate customers about available insurance options using a needs-based review process
- Process policy changes, transfers, and billing clarifications
- Submit and follow up on claims as required
- Provide timely and thorough activity reports to the agent
- Contribute to team success through effective communication and collaboration
- Competitive base salary plus bonus opportunities
- PTO including vacation and personal/sick days
- Hands-on experience in the insurance industry
- Potential for growth and career advancement within the agency
- Strong interpersonal and communication skills (written, verbal, and listening)
- People-oriented with a customer-first approach
- Excellent organizational and problem-solving abilities
- Self-motivated, detail-oriented, and proactive
- Able to learn and use computer functions efficiently
- Ability to multi-task and work effectively in a team
- Must be able to obtain Property & Casualty and Life & Health insurance licenses
- Commitment to ongoing education and staying current on industry developments
- Energetic and enthusiastic about helping others
- Adaptable to fast-paced work settings
- Dedicated to accuracy and timely completion of work
- Motivated to succeed and achieve performance goals
- Ready to grow within a supportive, professional team
- This position is with an independent contractor agent, not with the parent insurance company
- All employees must complete required licensing and training programs
- Equal opportunity employer; inclusive and welcoming workplace
- Click the application button to take the first step toward a rewarding new career