Customer Service Representative
Location: LINGLESTOWN, PA
Job Type: fulltime
Company: Sharon Stump - State Farm Agency
Salary: $35000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative - Summary
The Customer Service Representative (CSR) plays a crucial role within an insurance agency, providing exceptional support to clients and enhancing the overall customer experience. As a valued member of the team, the CSR is responsible for building and maintaining strong client relationships, handling inquiries, and assisting in policy servicing. This full-time position offers an excellent opportunity for individuals eager to grow their careers within the insurance industry. By joining a respected agency team, you can leverage your interpersonal skills and dedication to customer satisfaction in a fast-paced and dynamic environment.
Insurance experience is not required for this Customer Service Representative role, as comprehensive training will be provided for the right candidate with the appropriate skill set. The agency encourages motivated, proactive, and detail-oriented professionals to apply and be part of a team that values growth, opportunity, and personal development. If you have strong communication abilities and strive for excellence every day, this position could be the ideal fit for you.
Duties & Responsibilities- Establish and nurture positive customer relationships, ensuring ongoing follow-up as needed to guarantee satisfaction and retention.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries related to insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a needs-based review process to educate customers about available insurance products and options, helping them make informed decisions.
- Maintain a strong work ethic and demonstrate total commitment to success, contributing to the overall achievements of the agency each day.
- Provide timely and thorough activity reports to the agency team, supporting organizational goals and transparency.
- Support team objectives and collaborate in a dynamic, team-oriented environment to drive business growth and deliver remarkable customer experiences.
- Competitive hourly pay based on licensing and experience, with additional commission opportunities.
- Paid time off, including vacation and personal/sick days to support work-life balance.
- Retirement plan options to help you plan for the future.
- Valuable work experience in a respected insurance office environment.
- Opportunities for growth and advancement within the agency, allowing ambitious team members to develop their skills and careers.
- Excellent interpersonal skills, with the ability to communicate clearly and effectively both in writing and verbally.
- Strong organizational abilities, attention to detail, and the capacity to multi-task efficiently in a busy office setting.
- Self-motivated, proactive approach to problem-solving and continuous improvement.
- Dedication to providing outstanding customer service and maintaining the agency's reputation for excellence.
- Ability to learn and adapt to computer systems and agency processes.
- Team-oriented mindset with a willingness to collaborate and support agency goals.
- Commitment to accuracy, timeliness, and high-quality work output.
- Capability to obtain required insurance licenses, including Property & Casualty as well as Life and Health (support and guidance provided for obtaining these credentials).
- Willingness to engage in ongoing education and remain current with product changes, licensing requirements, and technical developments relevant to the insurance industry.
- Energetic and motivated individual who thrives in a fast-paced, customer-focused environment.
- Demonstrates a genuine interest in helping individuals and families protect what matters most to them through insurance solutions.
- Exhibits a positive attitude, reliability, and professionalism in all interactions with clients and colleagues.
- Adaptable, eager to learn, and open to ongoing training and development opportunities.
- Values teamwork and actively contributes to a supportive and collaborative workplace culture.
- This Customer Service Representative position is with an independent insurance agency and is not a direct role with any national insurance company.
- Employment is contingent upon successfully completing applicable licensing requirements and training programs as set forth by the agency and relevant regulatory authorities.
- The agency is committed to providing equal employment opportunities and fostering an inclusive, supportive work environment for all employees.
- Applicants are encouraged to apply by clicking the job application button to take the next step in their career journey.
Legal Disclaimer: This position is with an independent contractor insurance agent, not with any national insurance company. Employees of the agency must successfully complete any applicable licensing requirements and training programs. Agency employees are not employees of the national insurance company.
If you are ready to build a rewarding career in client relations and insurance services, and possess the drive to succeed in a team-oriented environment, we invite you to apply now by clicking the job application button. Take the next step in your professional journey and join a growing agency team committed to excellence and customer satisfaction.