Customer Service Representative
Location: PHOENIX, AZ
Job Type: fulltime
Company: Monica Acuna Munoz - State Farm Agency
Salary: $37000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative
As a Customer Service Representative, you play a pivotal role in delivering exceptional service and supporting customers throughout their journey. This opportunity is ideal for individuals who thrive in a fast-paced, dynamic setting and are passionate about helping others. The position offers comprehensive training for the right candidate, making prior insurance experience a plus but not a requirement. In this role, you will be an integral member of a professional team, fostering positive relationships with clients and ensuring their needs are met through value-driven conversations and attentive customer care.
Working as a Customer Service Representative allows you to contribute to a business focused on growth and customer satisfaction. You will engage with clients, address their inquiries, and provide information on insurance products and services. Your efforts will help clients navigate available options, while ensuring that the highest standards of professionalism and accuracy are maintained. This position presents a rewarding opportunity to build valuable skills and advance your career within the insurance industry.
Our team embraces a collaborative environment, and as a Customer Service Representative, you will have opportunities to participate in community events and outreach initiatives, further strengthening your connection to clients and the broader community. This role is designed for motivated, self-starting individuals who are detail-oriented, proactive, and committed to delivering remarkable customer experiences every day. If you are seeking a fulfilling career path with room for advancement and an inclusive, supportive team atmosphere, this is the role for you.
Customer Service Representative - Summary- Serve as a primary point of contact for customers, addressing their needs and inquiries with professionalism.
- Participate in a training program designed to equip you with the knowledge and skills needed to succeed in the insurance field.
- Foster long-term client relationships through value-based conversations and dedication to service excellence.
- Contribute to business growth and maintain a strong commitment to personal and team success.
- Establish and nurture customer relationships through regular follow-up and attentive service.
- Respond promptly, accurately, and courteously to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing.
- Educate customers about insurance options using a customer-focused approach tailored to individual needs.
- Maintain detailed records and provide thorough activity reports as required by the agent.
- Stay informed about product changes, licensing, technical developments, and ongoing education requirements.
- Participate in local community outreach and business development activities.
- Demonstrate a strong work ethic and total commitment to daily success.
- Support the team by collaborating on projects and contributing to a positive, high-performing work environment.
- Competitive hourly pay with opportunities for bonuses and commissions based on performance.
- PTO options including paid vacation and personal/sick days.
- Comprehensive benefits package that may include medical, dental, and life insurance.
- Access to a self-directed IRA for retirement planning.
- Valuable hands-on experience and opportunities for professional growth within the company.
- Excellent interpersonal, verbal, and written communication skills.
- People-oriented with strong organizational and multitasking abilities.
- Self-motivated, detail-oriented, and proactive in problem solving.
- Ability to work effectively in a collaborative, team-based environment.
- Comfortable learning and utilizing computer functions and software systems.
- Demonstrated pride in completing work accurately and on time.
- Bilingual/Spanish proficiency is a plus, but not required.
- Ability to obtain Property & Casualty and Life & Health insurance licenses as required by the position.
- Commitment to staying current with product knowledge, licensing, and ongoing professional development.
- Energetic and enthusiastic about helping others and contributing to business growth.
- Strong communicator with a passion for delivering outstanding customer experiences.
- Adaptable, resilient, and able to thrive under pressure in a fast-paced environment.
- Driven to achieve goals and open to continuous learning and advancement opportunities.
- Willing to engage in community outreach and represent the company at local events.
- This position is part of a team supporting an independent contractor agent and is not a direct employee of the parent insurance corporation.
- Selected candidates must meet all applicable licensing and training requirements as mandated by state regulations.
- Employment is contingent on successful completion of training and licensing programs.
- We are committed to maintaining an inclusive, equitable, and supportive workplace for all team members.
- Take the next step in your career by applying for the Customer Service Representative role today. Click the job application button to submit your resume and join a team dedicated to making a positive impact for customers and the community.
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Applicants must be able to successfully complete any applicable licensing requirements and training programs.