Customer Service Representative
Location: Canyon, TX
Job Type: fulltime
Company: Kenny Dean- State Farm Insurance
Salary: $30000.0 - $40000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) - Insurance
As a Customer Service Representative (CSR) in the insurance industry, you will play a pivotal role in supporting an independent insurance agency, helping customers navigate their insurance needs while delivering outstanding service. This full-time position offers a dynamic and engaging work environment, ideal for proactive professionals who thrive on building relationships and delivering value-based solutions. The agency is committed to fostering career growth and providing ongoing training, making this an excellent opportunity for individuals eager to develop a long-term career in insurance and customer service.
Your primary responsibility as a Customer Service Representative (CSR) will involve facilitating positive customer experiences, handling inquiries, and providing knowledgeable guidance regarding insurance products. Training will be provided for those without prior insurance experience, so motivated self-starters with a customer-focused mindset are encouraged to apply. The work environment is fast-paced and supportive, offering a culture that values teamwork, integrity, and a commitment to excellence in every customer interaction.
Working as a Customer Service Representative (CSR) in this agency allows you to contribute directly to the growth and success of the business. You will engage in meaningful conversations with clients, assist with policy management, and ensure customer satisfaction at every touchpoint. The agency’s location offers a vibrant community setting, providing both professional and personal enrichment opportunities for team members. You will have the chance to learn and grow in your role, benefiting from comprehensive training and on-the-job experience that will strengthen your skills in customer service and insurance operations.
In this full-time Customer Service Representative (CSR) position, you will be empowered to make a significant impact on clients’ lives by helping them understand their insurance options and guiding them through important decisions. The agency supports career advancement and recognizes the contributions of its staff, making it a great place for those who want to develop expertise in insurance while building a rewarding career. The work you do here will be both challenging and fulfilling, offering you the chance to become a trusted advisor to customers and a valuable member of a close-knit team.
If you are ready to take the next step in your career as a Customer Service Representative (CSR), this is your chance to join a respected insurance agency that values dedication, initiative, and a passion for helping others. Click the application button to submit your resume and start your journey toward a rewarding and meaningful career in insurance customer service.
Customer Service Representative (CSR) - Insurance Summary- Full-time customer service role supporting an independent insurance agency
- Focused on providing exceptional service and building client relationships
- Opportunity for career advancement and professional development
- Training provided for those new to insurance
- Establish and nurture customer relationships, following up as needed
- Respond promptly and accurately to customer inquiries related to insurance availability, eligibility, coverages, policy changes, claims, and billing
- Educate customers about insurance options using a needs-based approach
- Maintain a strong work ethic and a commitment to daily success
- Provide timely and thorough reports to the agent
- Stay current with product changes, licensing requirements, and technical developments
- Base salary plus bonus opportunities
- PTO including vacation and personal/sick days
- Valuable industry experience and training
- Potential for career growth and advancement within the agency
- Excellent interpersonal and communication skills (written, verbal, listening)
- Strong organizational and multitasking abilities
- People-oriented with a proactive approach to problem-solving
- Detail-oriented and self-motivated
- Ability to work effectively in a team environment
- Proficiency in learning and using computer functions
- Pride in accuracy and timeliness of work
- Must obtain Property & Casualty and Life & Health insurance licenses
- Commitment to ongoing education and staying current in industry changes
- Motivated self-starter with a passion for customer service
- Energetic, adaptable, and able to thrive in a fast-paced environment
- Dedicated to providing a remarkable customer experience
- Interested in building a long-term career in the insurance industry
- This position is with an independent contractor agent, not with the parent insurance company
- Employment contingent on successful completion of licensing requirements and training programs
- Employees are hired and managed by the independent agency, not the parent company
If you are excited to join a team where your contributions make a difference and you are motivated to succeed, apply now by clicking the application button to take the next step in your career as a Customer Service Representative (CSR) in the insurance industry!