Customer Service Representative
Location: LONG BEACH, WA
Job Type: fulltime
Company: Don Parsons - State Farm Agency
Salary: $17.0 - $20.0 per hour
Category: Customer Service
Job Description Apply Now
Customer Service Representative - Summary
As a Customer Service Representative, you will play a key role in supporting an independent insurance agency, helping clients navigate their insurance needs and providing high-quality service. This opportunity is ideal for individuals seeking a dynamic career that blends sales, service, and customer engagement. The Customer Service Representative position is designed for professionals who are motivated to succeed in a fast-paced environment and eager to develop their career in the insurance industry. You do not need prior insurance experience, as comprehensive training will be provided for the right candidate. Working in this role offers the opportunity to contribute to a thriving business, gain valuable industry experience, and participate in a supportive team environment. This full-time position provides a competitive base pay, opportunities for commissions after obtaining the necessary license, paid time off, and potential for career advancement within the agency.
Duties & Responsibilities- Establish and nurture customer relationships, following up as necessary to ensure client satisfaction and retention.
- Deliver prompt, accurate, and friendly customer service, including addressing inquiries related to insurance availability, eligibility, coverage options, policy changes, claim submissions, billing clarification, and policy transfers.
- Utilize a customer-focused, needs-based approach to educate clients about insurance products and available options, supporting them to make informed decisions.
- Demonstrate a strong work ethic and commitment to success, striving to achieve individual and team goals on a daily basis.
- Maintain accurate records of client interactions and communications, providing timely and thorough activity reports to agency leadership.
- Stay current with product changes, licensing requirements, technical developments, and continuing education to deliver exceptional service and maintain compliance.
- Competitive base pay with the opportunity to earn commissions after obtaining the relevant insurance licenses.
- PTO (Paid Time Off), with accrual of four hours per pay period, supporting work-life balance.
- Valuable experience in the insurance industry and exposure to industry best practices.
- Opportunities for growth and advancement within the agency based on performance and professional development.
- Bilingual skills in Spanish and English are a plus, supporting a diverse client base.
- Excellent interpersonal, written, verbal, and listening communication skills.
- Strong organizational skills and the ability to multi-task efficiently in a team-oriented environment.
- Self-motivated with a proactive approach to problem-solving and a high attention to detail.
- Demonstrated commitment to providing outstanding customer service and pride in completing work accurately and timely.
- Ability to quickly learn and utilize computer functions relevant to customer management and agency operations.
- Must be able to obtain Property & Casualty and Life & Health insurance licenses as required by state regulations.
- Willingness to remain current on product changes, technical updates, and continuing education requirements.
- Energetic and enthusiastic professional eager to contribute to agency growth through value-based client interactions.
- Adaptable and thrives in a fast-paced environment, with a demonstrated ability to prioritize and manage multiple responsibilities.
- People-oriented, with a genuine interest in helping others and building long-term client relationships.
- Dedicated to personal and team success, consistently exhibiting integrity and professionalism.
- Proactive in professional development and open to learning new skills and industry knowledge.
- This role is with an independent contractor insurance agent and not with the parent insurance company. Employees will be hired and managed by the independent agent, and are not employees of the insurance corporation.
- Selected candidates must comply with all applicable licensing requirements and training programs as stipulated by the agency and regulatory bodies.
- The agency is committed to providing an inclusive and supportive workplace that values diversity and promotes equal opportunity employment.
- Working in this area offers the opportunity to serve a vibrant and growing community, making a meaningful impact on the lives of clients seeking insurance guidance and support.
If you are motivated to build a rewarding career in customer service and sales, and you see yourself thriving in this role, we invite you to apply now by clicking the job application button. Take the next step in your professional journey and become a valued member of our agency team!
This position is with an independent contractor agent, not with the insurance company. Employees of agents must be able to successfully complete any applicable licensing requirements and training programs. Agents are independent contractors who hire their own employees. Agent employees are not employees of the parent insurance company.