Customer Service Representative
Location: SCHUYLKILL HAVEN, PA
Job Type: parttime
Company: Bob Klinger - State Farm Agency
Salary: $16.0 - $18.0 per hour
Category: Customer Service
Job Description Apply Now
The Customer Service Representative (CSR) position is an essential role within the insurance industry, designed for individuals who are passionate about providing outstanding service and support to clients. As a Customer Service Representative, you will play a pivotal part in daily agency operations, assisting clients by answering questions, processing requests, and offering guidance on insurance policies. Working in this role enables you to develop valuable skills in customer relations, insurance support, and administrative management, making it a highly sought-after career path for those interested in professional growth within the insurance sector.
This part-time Customer Service Representative position offers the opportunity to work in a supportive, team-oriented environment with the potential to transition into a full-time role. The agency is dedicated to delivering exceptional client care, fostering career development, and maintaining high standards of integrity and service. As part of the team, you will experience hands-on learning and contribute to the success of an established insurance office. Working in Schuylkill Haven, PA provides the added benefit of being part of a close-knit community while serving a diverse client base.
Customer Service Representative - SummaryThe Customer Service Representative is responsible for building strong relationships with clients, ensuring their needs are met efficiently and professionally. In this position, you will be the first point of contact for customers, providing assistance in person, over the phone, and via email. The role involves supporting licensed agents, maintaining accurate records, and collaborating with the team to achieve agency goals. This role is ideal for individuals seeking to establish a meaningful career in the insurance industry while learning from experienced professionals.
Duties & Responsibilities- Deliver exceptional customer service by addressing client inquiries in person, by phone, and by email.
- Assist clients with billing questions, policy changes, and account updates.
- Maintain accurate records and complete data entry within agency systems.
- Support licensed insurance agents with daily service tasks and client communications.
- Work collaboratively with the team to meet and exceed agency service goals.
- Follow established procedures and maintain compliance with company policies and industry regulations.
- Competitive hourly pay with opportunities for growth based on experience and performance.
- Consistent weekday schedule with no weekend or holiday hours required.
- Supportive team environment that promotes ongoing training and professional development.
- Potential for advancement to a full-time Customer Service Representative position.
- Hands-on experience in a reputable insurance agency, providing valuable industry exposure.
- Strong communication skills, both verbal and written, for effective client interaction.
- Proficiency in using computers and navigating multiple software systems.
- Dependability, organization, and attention to detail are essential qualities.
- Ability to work effectively as part of a team, demonstrating a positive attitude and willingness to learn.
- Previous customer service experience is preferred but not required; training is provided.
- Insurance industry experience or relevant licensing is a plus but not mandatory.
- Enthusiastic about providing outstanding customer service and fostering client relationships.
- Quick learner who adapts to new processes and systems with ease.
- Values integrity, reliability, and professionalism in the workplace.
- Committed to contributing positively to a team-driven environment.
- Desires to grow professionally within the insurance industry.
- The agency is dedicated to supporting career advancement and personal growth for all employees.
- Applicants are encouraged to submit a resume and a brief message outlining their interest in the Customer Service Representative role and how they would be a valuable addition to the team.
- Working in Schuylkill Haven, PA offers a chance to serve a vibrant local community and develop lasting professional relationships.
- All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or genetics, in full compliance with equal employment opportunity guidelines.
If you are ready to take the next step in your career as a Customer Service Representative, apply today by clicking the job application button. Join a respected agency committed to helping clients and supporting employee success.