Customer Service Representative
Location: ORANGE, VA
Job Type: fulltime
Company: Jessica Martin - State Farm Insurance Agency
Salary: $50000.0 - $70000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative - Summary
The Customer Service Representative (CSR) role is an integral part of an insurance agency team, providing essential support and delivering outstanding service to clients. As a Customer Service Representative, you will have the opportunity to help clients navigate their insurance needs, address inquiries, and ensure a positive customer experience. This full-time position offers comprehensive training for individuals eager to learn and develop within the insurance industry. Working as a Customer Service Representative allows you to play a key part in agency growth, while also providing opportunities for professional advancement and financial incentives.
Joining a dynamic insurance team as a Customer Service Representative provides a unique opportunity to develop valuable skills in communication, client engagement, and problem-solving. The role is well-suited for individuals who are motivated, detail-oriented, and dedicated to delivering exceptional service in a fast-paced office environment. If you are seeking a career where you can make a meaningful impact on both the business and clients, this position is an excellent fit. The agency environment fosters growth, offering mentorship and the potential for advancement for those who demonstrate commitment and initiative.
Duties & Responsibilities- Establish, maintain, and strengthen relationships with customers by providing prompt and accurate responses to inquiries about insurance products, policies, and procedures.
- Address questions related to eligibility, coverage options, policy changes, account transfers, claims submissions, and billing information in a professional and courteous manner.
- Utilize a consultative and needs-based approach to educate customers about available insurance products and services, helping them make informed decisions.
- Follow up with clients as needed to ensure their needs are met and any issues are resolved.
- Maintain detailed and timely records of customer interactions, activities, and progress reports for internal tracking and compliance purposes.
- Demonstrate a strong work ethic, reliability, and a commitment to achieving daily and long-term goals for the agency.
- Collaborate with team members to ensure a seamless and efficient workflow within the office.
- Stay current with industry developments, licensing requirements, and ongoing education to provide clients with up-to-date information and service.
- Base salary combined with commission opportunities for increased earning potential.
- Performance-based bonuses to reward achievement and dedication.
- Health insurance benefits available after an introductory period.
- Retirement plan options for long-term financial security.
- Paid time off, including vacation and personal/sick days, to support work-life balance.
- Reimbursement for study guides and exam attempts to support licensing and professional development.
- Valuable hands-on experience in the insurance industry, with potential for advancement within the agency.
- Exceptional interpersonal and communication skills, including written, verbal, and listening abilities.
- Strong organizational skills and attention to detail, ensuring accuracy in all tasks.
- Self-motivated with a proactive approach to problem-solving and continuous improvement.
- Commitment to delivering high-quality customer service and maintaining client satisfaction.
- Ability to adapt to technology and learn new computer functions quickly.
- Demonstrated ability to work collaboratively within a team environment and manage multiple tasks simultaneously.
- Capacity to provide thorough and timely activity reports as required by agency management.
- Willingness and ability to obtain Property & Casualty license, as well as Life and Health license, if not already held.
- Ongoing commitment to staying informed about product changes, regulatory requirements, technical advancements, and continuing education.
- Energetic and goal-oriented individual who thrives in a client-focused setting.
- Demonstrates professionalism, reliability, and a passion for helping others.
- Possesses a positive attitude and willingness to learn and grow within the insurance field.
- Brings a strong sense of responsibility to every task and takes pride in accuracy and efficiency.
- Embraces teamwork and values collaboration to achieve shared success within the agency.
- Open to feedback and eager to pursue opportunities for personal and professional development.
- This Customer Service Representative position is with an independent insurance agency team and not directly with an insurance corporation.
- Employment is contingent on successful completion of applicable licensing requirements and training programs as determined by the agency.
- Agency team members are employed by independent contractors and are not employees of the parent insurance company.
- The agency adheres to all equal employment opportunity (EEO) standards and is committed to providing an inclusive, non-discriminatory workplace environment for all candidates and employees.
If you are ready to take the next step in your career and become a valued Customer Service Representative, click the job application button to apply today and join a professional team dedicated to excellence and client satisfaction.