Customer Service Representative
Location: JACKSON, GA
Job Type: fulltime
Company: Charlie Pelt - State Farm Agency
Salary: $30000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative – Summary
The Customer Service Representative (CSR) position offers an exciting opportunity to join a reputable insurance agency team and play a critical role in delivering exceptional service to valued clients. As a key member of the front office, the Customer Service Representative supports daily operations by managing customer inquiries, facilitating insurance policy information, and ensuring every interaction is handled with professionalism and care. This full-time position is ideal for motivated individuals seeking a rewarding career path in the insurance industry, with opportunities for training and advancement. The Customer Service Representative role is essential for fostering positive client relationships and supporting the agency’s mission of providing outstanding service and guidance to customers navigating their insurance needs.
Located in a thriving local community, this position offers professionals a dynamic workplace environment where teamwork and personal growth are encouraged. The Customer Service Representative will receive comprehensive training, making this role accessible to candidates with strong communication skills and a commitment to excellence, even if they do not have prior insurance experience. This role represents a valuable entry point into the insurance sector, opening doors for career development in a supportive and collaborative setting.
Duties & Responsibilities- Establish and maintain customer relationships, following up as needed to ensure satisfaction and retention.
- Provide prompt, accurate, and friendly customer service, responding to inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claims, and billing clarification.
- Educate customers about insurance products and services through a needs-based review process, ensuring clients are informed and confident in their decisions.
- Maintain a strong work ethic with a daily commitment to achieving agency objectives and delivering remarkable customer experiences.
- Collaborate with the agency team to meet sales and service goals while upholding professional standards.
- Assist with administrative tasks, documentation, and reporting, contributing to efficient agency operations.
- Stay up to date with product changes, licensing requirements, technical developments, and ongoing education to maintain industry knowledge.
- Base salary plus commissions on all product lines, offering income growth potential based on performance.
- Full quarterly and annual bonus structure to reward achievement of goals.
- PTO (Paid Time Off) for personal needs and vacation time.
- Health allowance to support healthcare needs.
- Group life insurance coverage available.
- Retirement plan options for long-term financial planning.
- Opportunities for advancement within the agency for high-performing team members.
- Bilingual English/Spanish skills are a plus, enhancing service to a diverse client base.
- Excellent interpersonal, written, and verbal communication skills.
- Demonstrated people-oriented approach and commitment to customer satisfaction.
- Strong organizational skills and attention to detail.
- Self-motivated and proactive in problem solving.
- Ability to efficiently learn and utilize computer functions and agency management software.
- Demonstrated ability to work both independently and as part of a collaborative team.
- Strong multi-tasking abilities and pride in accurate, timely completion of work.
- Ability to provide timely and thorough activity reports to the agent.
- Must be able to obtain Property & Casualty license and Life & Health license as required by the role. Support and resources will be provided for licensing and training.
- Willingness to stay current with product knowledge, licensing updates, and industry trends through ongoing education.
- Energetic and enthusiastic professional with a passion for customer service.
- Thrives in a fast-paced environment and adapts easily to changing priorities and tasks.
- Possesses a growth mindset and a desire to build a long-term career in the insurance industry.
- Values teamwork and contributes positively to agency culture and goals.
- Dedicated to continuous learning and professional development.
- This Customer Service Representative position is with an independent contractor agent, not with the parent insurance company.
- Employment is contingent upon successful completion of any applicable licensing requirements and training programs.
- Employees of independent contractor agents are not employees of the parent insurance company and operate within the agent’s office structure.
- Applicants selected for the Customer Service Representative role will be contacted regarding next steps in the interview process.
- We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
If you are motivated to make a positive impact as a Customer Service Representative and ready to advance your career in the insurance industry, we invite you to apply today by clicking the job application button. Join a supportive team, gain valuable experience, and help make a difference for clients every day.