Customer Service Representative
Location: Vernon, CT
Job Type: fulltime
Company: Brian Booth - State Farm Agency
Salary: $25.0 - $34.0 per hour
Category: Insurance
Job Description Apply Now
Join a dynamic team as a Customer Service Representative, a role designed for individuals who are passionate about providing outstanding customer experiences and contributing to the success of an established insurance agency. This full-time opportunity is ideal for those who thrive in fast-paced environments and are eager to learn and grow within the insurance industry. As a Customer Service Representative, you will play a pivotal part in fostering client relationships, addressing inquiries, and supporting customers throughout their insurance journey. No prior insurance experience is required, as comprehensive training will be provided to help you develop the necessary skills and industry knowledge.
As a Customer Service Representative, you’ll serve as the first point of contact for clients, ensuring their needs are met with professionalism and care. Your responsibilities will include responding to questions about insurance options, policy changes, billing, and claims, as well as educating customers on available coverage to help them make informed decisions. You’ll be expected to maintain a high level of accuracy and attention to detail while delivering timely and effective solutions. In addition to your customer-facing duties, you will also be responsible for supporting the agency’s daily operations and contributing to ongoing process improvements.
Success in this role requires strong interpersonal and communication skills, a proactive approach to problem-solving, and a commitment to excellence in customer service. You will work closely with a team of professionals dedicated to delivering value-based conversations and exceptional support to clients. The agency values self-motivated individuals who demonstrate initiative, reliability, and a drive for continuous learning. You’ll be encouraged to stay current with industry developments and complete any required licensing and continuing education to enhance your expertise in the field.
The Customer Service Representative position offers a competitive hourly wage, valuable hands-on experience, and clear pathways for advancement within the agency. You’ll gain exposure to both Property & Casualty and Life & Health insurance products, with the expectation that you obtain the necessary licenses. The agency provides a supportive environment where team members are empowered to achieve their professional goals and contribute to overall business growth. If you are looking for a rewarding career with opportunities for development, this role is an excellent fit.
Working as a Customer Service Representative in this agency allows you to make a meaningful impact by helping clients protect what matters most to them. You’ll enjoy the benefits of structured training, mentorship, and a collaborative workplace culture. The agency is committed to fostering an inclusive and diverse work environment where all team members are respected and valued. If you are ready to embark on a fulfilling career path and are motivated to excel, click the job application button to apply today.
Customer Service Representative - Summary- Engage with clients to provide exceptional customer service and support throughout their insurance experience
- Participate in comprehensive training to develop industry-specific skills and knowledge
- Contribute to a collaborative and client-focused team environment
- Opportunity for career growth and advancement within the agency
- Establish and maintain positive relationships with clients, ensuring follow-up as needed
- Respond to inquiries about insurance products, eligibility, policy changes, claims, and billing
- Educate customers on insurance coverage options through a needs-based review process
- Deliver prompt, accurate, and friendly service in all client interactions
- Maintain a strong work ethic and commitment to daily success
- Provide timely and thorough activity reports to the agent
- Support agency operations and contribute to process improvements
- Competitive hourly pay structure
- Valuable hands-on experience in the insurance industry
- Clear paths for growth and advancement within the agency
- Comprehensive training and mentorship
- Excellent interpersonal and communication skills (written, verbal, and listening)
- Strong organizational and multitasking abilities
- Detail-oriented and proactive in solving problems
- Self-motivated with a demonstrated commitment to customer service
- Able to learn and effectively use computer functions
- Pride in completing work accurately and timely
- Team-oriented mindset with the ability to collaborate effectively
- Willingness to obtain Property & Casualty and Life & Health insurance licenses
- Commitment to staying current with product changes, licensing, and technical developments
- Energetic and enthusiastic professional seeking a rewarding career in customer service
- Motivated self-starter who thrives in a fast-paced environment
- People-oriented with excellent relationship-building skills
- Quick learner eager to grow and advance within the agency
- Demonstrates reliability, initiative, and a positive attitude
- This position is with an independent contractor insurance agent, not with the parent insurance company
- Selected candidates must successfully complete licensing requirements and agency training programs
- Employees of independent agents are not employees of the parent insurance company
- The agency is committed to equal opportunity employment and upholds all EEOC standards
If you are interested in joining a reputable agency as a Customer Service Representative, take the next step in your career and click the job application button to apply now. We look forward to connecting with candidates who are ready to make a difference and grow within the insurance industry.