Customer Service Representative
Location: GILBERT, AZ
Job Type: fulltime
Company: Chris Bernard State Farm Agency
Salary: $40000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative – Summary
The Customer Service Representative (CSR) is a key member of an insurance agency team, responsible for delivering outstanding service and support to clients. This role is ideal for professionals who thrive in a fast-paced environment and are passionate about helping customers find solutions to their insurance needs. The CSR will serve as a primary point of contact for policyholders, ensuring a positive customer experience while supporting the agency's growth and retention objectives. The position offers valuable training and development, making it suitable for both experienced service professionals and those looking to begin a rewarding career in the insurance industry.
As a Customer Service Representative, you will engage with customers through value-based conversations, addressing inquiries related to insurance products, policy updates, billing, and claims. Your ability to communicate clearly, organize information, and maintain attention to detail will support clients in making informed decisions. This employment opportunity provides the potential for advancement and growth within the agency, along with competitive compensation and benefits.
Duties & Responsibilities- Establish and nurture lasting customer relationships, following up as necessary to maintain high satisfaction.
- Deliver prompt, accurate, and friendly customer service in all interactions, including answering questions about insurance availability, policy coverage, eligibility, transfers, billing, and claims.
- Educate clients about various insurance options using a needs-based review process to ensure they receive appropriate coverage recommendations.
- Demonstrate a strong work ethic and commitment to achieving success and agency goals each day.
- Respond efficiently to customer inquiries, providing clear and thorough information to resolve issues and clarify policies.
- Work collaboratively with other agency team members to ensure seamless service and support.
- Stay up-to-date with product changes, policy updates, and technical developments through ongoing training and continuing education.
- Generate and submit timely activity reports to the agent, documenting customer interactions and outcomes.
- Support agency marketing initiatives and customer retention strategies as needed.
- Competitive base salary with performance-based bonus opportunities.
- PTO including vacation and personal/sick days to support work-life balance.
- Comprehensive training and valuable experience in the insurance industry.
- Opportunities for career advancement and growth within the agency.
- Excellent interpersonal, verbal, and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Self-motivated and proactive in problem-solving and customer service.
- Demonstrated ability to multi-task and manage competing priorities efficiently.
- Proficiency in using computer systems and technology relevant to the role.
- Commitment to providing accurate and timely service to all customers.
- Willingness and ability to obtain Property & Casualty license as well as Life and Health license, if not already held.
- Ability to stay current with industry changes through continuing education and training.
- Energetic and motivated individual with a passion for delivering exceptional customer service.
- People-oriented, with a positive approach to solving customer needs.
- Detail-driven and pride in completing tasks accurately and efficiently.
- Seeks professional growth and is open to learning new skills and knowledge within the insurance sector.
- Thrives in a dynamic, team-based environment and enjoys building lasting customer relationships.
- This position is offered by an independent insurance agency and is not a direct employment opportunity with the parent insurance company.
- Selected candidates must meet all applicable licensing and training requirements as mandated by the agency and relevant regulatory authorities.
- Agency employees are hired and managed by the independent agent, not by the national insurance brand.
- If you are driven to succeed and ready to pursue this exciting opportunity, please apply by clicking the job application button provided.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Take the next step in your career and apply today for the Customer Service Representative position. Join a supportive team and make a meaningful impact through outstanding service and customer care.