Customer Service Representative
Location: Media, PA
Job Type: fulltime
Company: Ed Hanway State Farm Agency
Salary: $30000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative
As a Customer Service Representative (CSR), you will play a pivotal role in delivering an exceptional customer experience and supporting the daily operations of a respected insurance agency. This position offers an excellent opportunity for individuals who are proactive, self-motivated, and committed to building lasting relationships with clients. As a valued member of the team, you will actively contribute to the agency’s growth by engaging in value-based conversations and promoting a positive, solutions-oriented environment. The Customer Service Representative position is ideal for candidates seeking a dynamic and rewarding career path with the potential for professional development and advancement within the organization.
Customer Service Representatives are entrusted with fostering strong client relationships by providing accurate, timely, and friendly service. You will be the first point of contact for clients seeking information about insurance products, policy changes, claims, billing, and general inquiries, ensuring each interaction is handled with professionalism and care. The role demands a high level of organizational skill, attention to detail, and the ability to balance multiple responsibilities in a fast-paced setting. As a Customer Service Representative, you will also gain valuable experience and exposure to the insurance industry, building a foundation for future career growth.
Working as a Customer Service Representative provides not just a job, but a career opportunity with the potential for advancement. The agency values ongoing education, encouraging you to remain current with product changes, licensing requirements, and technical developments. By joining the team, you will be part of a collaborative environment that rewards dedication, accuracy, and a customer-focused approach. This role is particularly suited to individuals who take pride in their work, are solution-oriented, and thrive in a team setting.
Customer Service Representative - Summary- Serve as the primary liaison between the agency and clients, delivering outstanding customer service and ensuring a positive client experience.
- Assist with a variety of insurance-related inquiries, including policy options, eligibility, coverage details, billing, and claims processing.
- Support the agency’s growth through proactive engagement and value-based conversations with clients.
- Opportunity to develop essential industry skills and advance within the organization.
- Establish and maintain strong client relationships through consistent communication and follow-up.
- Provide prompt, accurate, and friendly customer service in response to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Educate clients on insurance options using a needs-based review process.
- Promote a customer-centric approach by identifying solutions that align with clients’ needs and objectives.
- Demonstrate a strong work ethic with daily commitment to accuracy, timeliness, and excellence in every interaction.
- Collaborate effectively with team members to achieve agency goals and maintain a high level of service consistency.
- Utilize computer systems and tools to manage client records, process transactions, and generate activity reports for agency leadership.
- Stay current on product changes, technical developments, and licensing requirements through ongoing education and training.
- Contribute to a positive, collaborative work environment and support the agency’s values and mission.
- Competitive base salary with the potential for performance-based bonuses.
- PTO including vacation and personal or sick days.
- Comprehensive training and valuable hands-on experience in the insurance industry.
- Opportunities for career growth and advancement within the agency.
- Outstanding interpersonal and communication skills (written, verbal, and listening).
- Demonstrated organizational ability and attention to detail.
- Self-motivated and proactive in problem-solving.
- Dedication to delivering high-quality customer service.
- Ability to learn and effectively utilize computer functions and systems.
- Strong teamwork skills and the ability to collaborate in a fast-paced environment.
- Capacity to multitask and manage competing priorities efficiently.
- Commitment to accurate and timely completion of work assignments and reporting.
- Ability to obtain Property & Casualty license and Life & Health license (must be able to obtain as a condition of employment).
- Willingness to engage in ongoing continuing education and stay informed about product and industry updates.
- Energetic professional who thrives in a dynamic and fast-paced agency setting.
- People-oriented individual who enjoys building relationships and delivering solutions.
- Detail-oriented and takes pride in completing work accurately and efficiently.
- Skilled communicator who can address client needs and concerns confidently.
- Adaptable team player who is motivated to grow and advance within the insurance industry.
- This position is with an independent contractor agent, not with the parent insurance company. Employees must complete all necessary licensing and training requirements.
- Agency employees are not employees of the parent company; employment is managed directly by the independent contractor agent.
- Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
- If you are excited about the prospect of building a rewarding career as a Customer Service Representative, click the job application button to take the next step in your professional journey.