Customer Service Representative
Location: Phoenix, AZ
Job Type: fulltime
Company: Chris McCoy State Farm Agency
Salary: $50000.0 - $120000.0 per year
Category: Customer Service
Job Description Apply Now
Are you an enthusiastic professional with a passion for delivering outstanding customer service? We are currently seeking a Customer Service Representative to join our dynamic team in Phoenix, AZ. This full-time opportunity is ideal for a motivated self-starter who enjoys engaging with customers, developing lasting relationships, and contributing to the growth of a reputable insurance agency. While prior insurance experience is beneficial, it is not a requirement—we provide comprehensive training for candidates with the right skill set and attitude.
As a Customer Service Representative, you will play a vital role in ensuring clients receive exceptional support and guidance throughout their customer journey. Your responsibilities will include initiating value-based conversations, identifying client needs, and assisting with a wide range of insurance products and services. This role offers a rewarding career path with competitive compensation, opportunities for professional development, and the chance to advance within a supportive environment. If you are looking for a position that combines personal growth, career stability, and the satisfaction of helping others, this could be the perfect fit for you.
Working in Phoenix, AZ, you will enjoy a vibrant community and a thriving job market that supports personal and professional growth. Our company culture is centered on respect, integrity, and a commitment to excellence in customer service. We believe in empowering our employees to reach their full potential and celebrate their achievements along the way. If you are ready to take the next step in your career as a Customer Service Representative, we encourage you to apply now and join our dedicated team.
Customer Service Representative - Summary- Full-time position focused on providing exceptional customer support within the insurance industry.
- Comprehensive training provided for candidates without previous insurance experience.
- Opportunity to work in a collaborative and fast-paced environment in Phoenix, AZ.
- Career advancement and growth potential within the agency.
- Develop and nurture leads by scheduling appointments and conducting needs assessments with potential and existing clients.
- Engage in value-based conversations to recommend appropriate insurance products and services.
- Establish and maintain strong customer relationships, ensuring timely follow-up and consistent communication.
- Provide prompt, accurate, and friendly customer service for all inquiries, including insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing clarifications.
- Collaborate with team members to achieve individual and agency goals.
- Maintain accurate records of client interactions and documentation in compliance with company standards.
- Competitive base salary plus commission and bonus opportunities.
- PTO including vacation and personal/sick days for work-life balance.
- Comprehensive training and valuable hands-on experience in the insurance industry.
- Growth potential and advancement opportunities within the agency.
- Previous insurance sales experience, Property & Casualty, and Life/Health licenses are preferred but not required.
- Background in sales (outside sales, inside sales representative, retail sales associate, or telemarketing) is advantageous.
- Excellent communication skills, both written and verbal, with the ability to listen and relate effectively to customers.
- Demonstrated self-motivation and a proactive work ethic.
- Strong multitasking abilities and organizational skills.
- Willingness and ability to obtain Property & Casualty and Life & Health insurance licenses if not already licensed.
- Energetic and professional individual eager to help clients achieve peace of mind through tailored insurance solutions.
- Motivated self-starter who thrives in a fast-paced, team-oriented environment.
- Strong interpersonal skills and a genuine desire to build long-term relationships with customers.
- Adaptable, resourceful, and committed to delivering remarkable customer experiences.
- This role is a gateway to a rewarding career in the insurance industry, offering extensive training and support for your professional development.
- Our agency values diversity and is committed to creating an inclusive and respectful work environment for all employees.
- Applicants from all backgrounds are encouraged to apply.
If you are ready to embark on a fulfilling career as a Customer Service Representative, click the job application button to submit your application today and take the first step toward joining our exceptional team.